Lol. It is actually not bad. But these random downtimes without intimation is getting on my nerves. Have to keep buffer timing for paying credit card bills.
recently started to use HDFC for savings account, but it is shit... no wonder why RBI had a impose. All the complaint channel (Twitter, email..) will take minimum two days to give a response and that even a standard template. Without even trying to understand the problem, they will just reply a copy paste job. And again I need to wait two more days for another standard template To reach helpline through phone, had to go through so many iteration of IVRS options and when finally explained them the issue, call got disconnected
Never had such a bad experience in icici, axis and even sbi.
Heh kind of sad now that I shut down my IDFC account.
AU Small Finance Bank opened in my area few days ago. Interest rates are not very good. Thinking of giving them a try . I believe Aamir Khan is their brand ambassador.
Phone support on HDFC is pretty solid. The call connects quickly and if it gets dropped, I do receive call back. Majority of the issues are resolved by the RM.
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