Gotta call them up boy and get it corrected. If u hv 256 Kbps connection then downstream sync rate should be 288 Kbps and upstream 256 KbpsI recently took the 512 Kbps plan and the modem was showing a sync rate of 288 kbps downstream which is the profile that they give for 256 Kbps connections. I had to call the divisional engineer (broadband) to get it rectified (no use calling customer support), he got it recitfied within 3 hrs. The key word that they use here in Delhi for sync rate is profile which for 512 Kbps connection is 576 Kbps downstream and 512 Kbps upstream.However, before calling them up pls check that ur SNR ratio and Line attenuation are withing normal range bcoz that could also cause the modem to sync at a lower then normal speed.