Date – 09.01.2007 Tuesday
To,
Mahanagar Telephone Nigam Ltd,
Triband Section,
Wagle Telephone Exchange
Wagle Estate, Thane (west).
Subject – Misuse of Triband /
ADSL.
Tel No. – _____________ User – __________________________________.
Dear Sir,
I applied for MTNL Landline phone with Triband 200P Plan in the month of April 2006. After various follow up I got a connection but the ADSL was not active. After repeated reminders the ADSL got activated.
The phone was purely applied for ADSL purpose, hence we do not make outgoing or receive incoming calls. We have an estimated usage of 150 MB per month hence minimum plan of Triband 200P was applied. The same can be verified from the usage details from the day I have got the connection.
During the first two months we did not have any problem. Later after periodically checking the Session History we came to know there is a heavy usage. Hence after complaining to 1504 & other MTNL officials we were asked to change the password of
router & of the MTNL user Id. The same was done. A few weeks the account was regular.
Later again we started facing the problem of triband misuse (illegal usage by someone). Hence we have been regularly complaining about the same to MTNL, but no action or solution was provided. We have even paid bills for unused triband usage, in the context that the telephone line may get disconnected for non-payment of bills.
The ADSL router is connected to my
Laptop for personal use. So when there is no laptop there cannot be any access. But I have seen it is misused by someone. I don't have any other computer in my office so the ADSL cannot be used in my room other than me that too from my laptop.
May I request you to look into the matter & adjust all the excess amount paid & give a credit of unused triband (MB’s). Please find out from where and who has an access to my triband account.
Incase of any queries you can contact me on -_________________________.
Thanking you, Yours Faithfully,
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I visited MTNL exchange, They showed me the
mac id & phone no. It was mine only. But I tried to explain them that I surf & use only net for email nor do I download. They refused to accept. The only solution they gave is disconnect the triband & apply again. That means I have to keep wasting my money & time behind these mtnl lukhas.
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guys pls suggest what I should do.