MTNL Broadband: Speed Not upto the mark..why?

[striker4540]

hi im from mumbai region(suburbs), last december i subscribed to mtnl triband 384kbps-unlimited......but the speed never even touches 48kBps its around 38~39kBps...why is this happening...or this is the usual speed we get on 384kbps?? i mean that im i gettin lesser bandwidth than promised???im connected through sterlite sam300ax modem...can ne body help me to understand wats goin on....... pls do reply.

 

[zeo]

As per TRAI guidelines MTNL has to deliver atleast 80% of the said download speed. So in your case you are getting exactly 80% of 384kbps.Its sad that you can't lodge a complaint regarding this thing. Its kinda surprising that if MTNL is capable of providing more than 80% of 2mbps for other plans why can't it provide 100% of the said download speed of lower speed plans.

 

[coimby]

hi im from mumbai region(suburbs), last december i subscribed to mtnl triband 384kbps-unlimited......but the speed never even touches 48kBps its around 38~39kBps...why is this happening...or this is the usual speed we get on 384kbps??
i mean that im i gettin lesser bandwidth than promised???
im connected through sterlite sam300ax modem...can ne body help me to understand wats goin on....... pls do reply.

We should be careful when mentioning what speed you are getting.

Your max. bandwidth is 384kbps (kilo bits per second).
The speed you are getting is 48kBps --> this actually means 48*8 = 384kbps (this is because capital 'B" denotes 'Bytes' and not 'Bits').

1) So, what speed are you actually getting? Can you please clarify?
2) Also mention from where you are downloading.

 

[svagyan]

There's nothing wrong with your connection or MTNL's service. You should factor in 8-15% of capacity as used up in network overhead. And ADSL may have some packet loss depending on line noise..etc. So a sustained speed of 38-40 kB/s is expected.