new connection help please

[lucky058]

hi friends....i have got a new bsnl connection on 1/8/2010the prob is i have applied for a 750 unlimited plan...and im getting a speed of 2 mbps....ive tried calling the customer care....but they did'nt answered me.....ive tried checking my usage details in the site...but it says invalid id....what shud i do......?

 

[Deleted member 10390]

Go to data.bsnl.in, log in using your Portal Id and password. Check the " order status ". I think in your case there should be a self care site.

 

[lucky058]

thanks for the reply ...but the site says its invalid id....

 

[Deleted member 10390]

Did you tried this site ? CRM

You need to register here. ID in your phone bill.

 

[lucky058]

ive tried that selfcare site... sorry but its not working for me......any other way

---------- Post added at 06:15 PM ---------- Previous post was at 05:49 PM ----------

ive heard that bsnl is offering high speeds on a brand new connection for 15 days.......could u plz confirm this...!

 

[Deleted member 10390]

Ya. It was there. But around 3 months back. Not sure if they are giving it now also. Only way left, call customer care and ask them to check your plan.

 

[lucky058]

ive called the customer care....too...but he says that im in 750 plan only

---------- Post added at 07:07 PM ---------- Previous post was at 07:03 PM ----------

i guess there is no other way but to wait for my first bill

 

[Deleted member 10390]

Unfortunately yes. I think the 15 day usage is still there. Somebody had a similar query last month. Let us hope for the best.

---------- Post added at 08:06 PM ---------- Previous post was at 08:02 PM ----------

Try this

Web Registration for Usage Alerts


Also try downloading the web client.

 

[lucky058]

thanks for the help ......

 

[Deleted member 10390]

Always welcome