No network since yesterday

[Nishant]

So, it seems Reliance CDMA network at my place is completely screwed up. No signal at all, both CDMA 1x mode and EVDO. My Palm Pixi seems to be searching for network forever.


The problem started since yesterday. Initially I thought it is my mobile which is at fault as I use the internet dongle only whjen the BSNL link is down.
Tried calling the customer care, disconnected the call after holding for more than 10 minutes.
--
I've tweeted them. Let's see how good the support via social networking is.

 

[RCOMcare]

Dear Customer,We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please provide us your contact details such as Full name, Subscriber ID, and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.Cheers,RCOMcare

 

[amar]

Lol... RCOMcare uses Airtel Broadband.... leasantry:

 

[Nishant]

That's the reason I've not cared to reply.

 

[Nishant]

And the network is back!

 

[ghpk]

Reliance seems to have special training for their executives, To Ask the most stupid question which makes the customer leave the issue and wait on his fate.
When their network is down, and you email them, you get the acknowledgement of mail in next 24 hours.
this should have been instant and should not be "pic and choose" types.
phone support will never accept network is DOWN, they would blame it on your computer etc etc.
In my case. entire locality had outage, and reliance didn't gave a damn to it, called them e-mailed them and always got canned
reply, asking me to learn how to configure the damn dialer, and mostly no reply after first reply, even when I replied as a support ticket has to be
replied (i.e. without changing the subject and sender)
They are also very qualified to lag the issue till your validity ends, and once pack is finished, What Issue you are talking about, you don't have a active plan.
Retards,..................................

 

[SVK]

Good its back, I thought its because https://broadband.forum/topic/65274-reliance-likely-to-push-cdma-users-to-move-to-gsm/

 

[Nishant]

It's gone again since the last few hours issed-off:. WTF is wrong with Reliance!