Plan did not updated even after showing successful on selfcare

[Rushil]

From today morning again getting old speed and showing old plan on the FUP portal and BSNL pro app. Although on BSNL self-care its showing as a Fiber Value plan. It is showing exactly the same stats where it left 2 days back. Looks Like half of my life will be spent on solving BSNL related problems.

 

[Rushil]

Guys twitter complain really works. I just got a call from DGMPG Bhopal and he understands my problem than he told me that it is the issue from NIB end as the plan got revert from there so he called here local CSE office and their guy generated a docket to the Pune by which the issue should be resolved within 2 days.

 

[varkey]

Same thing happened to me, I was on the 200 mbps plan yesterday, and today it shows the old plan.

I have not reconnected yet, so still getting the full speeds, but the moment I reconnect, I'm sure it would revert back to the now effective plan.

Self care still shows the same Fibre Premium plan.

 

[Rushil]

BSNL had zero preparedness before launching anything.

 

[varkey]

@Rushil are you back to the new plan?

 

[Rushil]

Not till now.

 

[varkey]

@Rushil Interestingly, even though the BSNL Pro app or fuptopup.bsnl.co.in (https://redirect1.bbportal.bsnl.co.in/portal/ in my case) shows the old plan. I am getting speeds above 150 Mbps (after reconnecting), so it appears I am still on the new plan.

Not sure how it would behave once the 300G limit is reached.

 

[Rushil]

for me even the plan is old and speed is also old.

 

[talk2g]

how to get the credentials for redirect1.bbportal.bsnl.co.in ?
i have the credentials for selfcare BSNL CUSTOMER CARE
but that doesnt work in bbportal

 

[varkey]

The default one is fuptop.bsnl.co.in. In cases that doesn't work, only then alternate URLs will work for you. You need to use the PPPoE creds, not self care creds.