It's a good product. I placed the order on 16th @ 6:30 pm, engg came on 17th 10:45 am. Though i was already a STB user the installation took about 45 mins as another cable was drawn to the box for Live Pause feature (as per tech guy) and activation of the box. HD pack was activated without my knowledge, though it is only Rs 50/- i would prefer the same was informed before activating.(Guess it's understood to them i am taking HD box to watch HD channels). The user interface is kinda different and i am taking a bit to understand all the features. The VOD feature was not activated and have to call CC to activate the same. Overall a good experience .... Drona on HD was looking awesome thou the movie is very bad.