PLEASE Check your BSNL FUP-TOPUP Page.

[abbyck]

View attachment 413

You are trying the above number? Or none of the numbers on their site are reachable?

Contact Us - Netlink ICT Private Limited

www.crtindia.com

Just called the number listed on this image and he gave me another number

 

[varkey]

@abbyck They have like 8 different support numbers, I wonder why they have so many different numbers instead of having a centralised call-centre or something. Syrotech appears much more organised.

https://redirect1.bbportal.bsnl.co.in/portal/

Does the above link work for you?

@Realme Try configuring the ONT in bridge mode, and set up the PPP connection from your desktop. See if it helps in reducing the data traffic.

 

[abbyck]

So, another guy created a ticket for me and asked me to prepare anydesk. He said they will do a call back in the order of tickets created.

 

[Realme]

@varkey: I enetered therre every credential I know from selfcare oen to PPPoE and it says user proffile not found

 

[abbyck]

@abbyck They have like 8 different support numbers, I wonder why they have so many different numbers instead of having a centralised call-centre or something. Syrotech appears much more organised.

yeah, it seems like they don't have a call centre kind of setup, but with individual cell phones.

https://redirect1.bbportal.bsnl.co.in/portal/

Does the above link work for you?

I guess, no luck again. User not found...

 

[Realme]

Man I guess some BNSL guy is reading the forum here: Suddenly when i reopened the page , it resets from 47 GB to near to what is shown by my glasswire stats

 

[varkey]

Could you please post a screenshot @Realme

 

[Realme]

which screeenshot, well here is fuptopup page one:

EDIT: BUt I have screenshots(from today and other days of erratic data usage counter) and also I have downloaded all the sesion logs in PDF and xls where erratic amount of uploads for 2Mbps POST_FUP speed is reported.

I just wanted to discuss with you guys before escalating it to BSNl to make a rock solid case

 

[abbyck]

Finally, after getting back and forth a couple of times, they remoted into my machine through Anydesk and did the update.

Now there is a Netlink logo on top and the version number is also changed.

it is now on Version 1.0.16-191118.
Also the option of TR-069 is also removed(This might be the vulnerability). it is still there
I have got the firmware on my machine. But I don't know the default password. They asked me to change the password immediately after the update.

They also said that another firmware update for BSNL customers is in testing and will inform me when it is ready.

 

[Ameen]

@abbyck can u get a copy of that updated firmware somehow..?