Sorry for the long post, please bear with me.
Hello, On 24 July i applied for airtel xstream fiber connection on the airtel website, i filled in the name, phone number, address and submitted. Few hours later i received a call from a technician and he confirmed that new fiber connection can be installed at my home (I reiterated my address and shared aadhaar with him) then i chose Rs 699 airtel black plan(Already have airtel DTH since 8 yrs) and paid Rs 4000 with debit card(Its an airtel offer where you pay 4000rs to save on installation charges).
An hour later, technician called and said application got rejected, he send me this Screenshot.
On the same day my DTH got recharged with Rs1717 (not by me) Screenshot
Next day he came to my home, explained that my connection got rejected because my building does not have fiber main box(FAT box), but have airtel copper line box, said he can provide copper line, i refused, and said he will initiate refund process.
He also showed me nearest 2 FAT boxes to my home(only 50m and 60m away both), said they were new and waiting to go live.
After 10 days both boxes this one and this one went live and i confirmed with him, then reapplied for fiber connection, paid Rs1180 this time.
Connection did not got installed, told me higher ups said no, i told him i could pay whole fiber laying cost additionally, still no, got my refund of Rs1180 after 20 days on 22 August.
On same 22 August i also received this
DTH Balance went from ~1750 to ~100 rs (don't remember exact figures).
I do have received refund message on 12 August for the 24 July Application, Message states Hi, due to some feasibility constraint in your locality, new Airtel Xstream Fiber connection (request No. 01207493XXX) could not be processed. The refund of the paid amount will be processed soon.
Its been 40 days now, technician keeps saying refund is in process, he cant do anything more than that, went to airtel physical store where this technician work, said contact technician only, store cant help me with this.
What do i do now for the whole Rs4000 refund?
And is there any way to get airtel fiber connection, been airtel dth user since 8 years, and i would like to get connection from airtel only.
Thank you
Hello, On 24 July i applied for airtel xstream fiber connection on the airtel website, i filled in the name, phone number, address and submitted. Few hours later i received a call from a technician and he confirmed that new fiber connection can be installed at my home (I reiterated my address and shared aadhaar with him) then i chose Rs 699 airtel black plan(Already have airtel DTH since 8 yrs) and paid Rs 4000 with debit card(Its an airtel offer where you pay 4000rs to save on installation charges).
Hi, Payment of Rs. 4000.0 paid via Debit Card towards your airtel Acquisition CART ID 1-CN56XXX has been processed via Order Id 6956936620434178XXX. Please keep the Order ID for future reference.
On the same day my DTH got recharged with Rs1717 (not by me) Screenshot
Next day he came to my home, explained that my connection got rejected because my building does not have fiber main box(FAT box), but have airtel copper line box, said he can provide copper line, i refused, and said he will initiate refund process.
He also showed me nearest 2 FAT boxes to my home(only 50m and 60m away both), said they were new and waiting to go live.
After 10 days both boxes this one and this one went live and i confirmed with him, then reapplied for fiber connection, paid Rs1180 this time.
Connection did not got installed, told me higher ups said no, i told him i could pay whole fiber laying cost additionally, still no, got my refund of Rs1180 after 20 days on 22 August.
On same 22 August i also received this
Update on your Airtel Digital TV ID 3009XXXXXX : Airtel Pack : Gujarat Value Lite HD 6M pack, valid till 17-Feb-23. Now use whatsapp with ease, click https://tinyurl.com/2ppjtXXX to get information on your account, recharge & channels.
I do have received refund message on 12 August for the 24 July Application, Message states Hi, due to some feasibility constraint in your locality, new Airtel Xstream Fiber connection (request No. 01207493XXX) could not be processed. The refund of the paid amount will be processed soon.
Its been 40 days now, technician keeps saying refund is in process, he cant do anything more than that, went to airtel physical store where this technician work, said contact technician only, store cant help me with this.
What do i do now for the whole Rs4000 refund?
And is there any way to get airtel fiber connection, been airtel dth user since 8 years, and i would like to get connection from airtel only.
Thank you
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