My broadband plan is home 250.....on 27th aug, 2008 i gave a application regarding my plan change from home 250 to home 500....dey told me tht new plan of home 500 will b active from 1st oct, 2008....now when iam logging into d usage site http://10.240.43.216/webLogin.jsp ......in d service order records its showing ----- Service Name - HOME 500 downloadspeed -Upto 2 Mbps, Order Time - 2008/09/03 10:17:36, Status - Normal.....well what it means????.....is my home 500 plan is been activated from 3rd sep?? or d order is passed but i can access dis plan from 1st oct only???.....plz clear dis....i mean can i get d night unlimited (2 - 8 am) facility from dis month or i hv to wait for 1st oct??? m confused.....
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- Thread starter sam7062
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member/sam7062/
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
@sam,i think kolkata/calcutta telephones are really nice people to deal with 
why dont u call up their 1500 number and ask. When i had an issue of shifting from one plan to other, they daily updated me with the present status... So, i advice you to call 1500 and ask about the status (you can do what is mentioned in post #2 also) !
why dont u call up their 1500 number and ask. When i had an issue of shifting from one plan to other, they daily updated me with the present status... So, i advice you to call 1500 and ask about the status (you can do what is mentioned in post #2 also) !member/sam7062/
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
thx..i just installed DQUF...but when im clicking auto detect dataone plan...nd den update ..its showing home 250 plan....so my plan is not changed na??? im yet to download between 2 - 8 am...
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
thx..i just installed DQUF...but when im clicking auto detect dataone plan...nd den update ..its showing home 250 plan....so my plan is not changed na??? im yet to download between 2 - 8 am...
member/sam7062/
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
thx..i just installed DQUF...but when im clicking auto detect dataone plan...nd den update ..DQUF is showing "Home 250" ....but in d portal under service order records its showing Home "500 Download speed upto 2 mbps"....nd in d service records d service name is written as simply "Downloadspeed upto 2 Mbps"....nd i hv downloaded last night...so in d last column ( "sum traffic excluding night unlimited") its showing 0 although "Total volume " is showing 1063 kb for tht period..... so???????
Welcome to Broadbandforum.in
https://broadband.forum/bsnl-broadband/22290-bsnl-broadband-billing-problems/#post184528 page 7 post 69.
Select and download DQUF and select auto.
para two : Just try download this night/tomorrow morning between 0200AM -0800AM
, a test surfing/download for say about 5 or 10 minutes. ( max about 75 to 150 MB d/l possible )
Check usage at BSNL portal and see whether it is counted or marked as free NU.
see the summary at the top
thx..i just installed DQUF...but when im clicking auto detect dataone plan...nd den update ..DQUF is showing "Home 250" ....but in d portal under service order records its showing Home "500 Download speed upto 2 mbps"....nd in d service records d service name is written as simply "Downloadspeed upto 2 Mbps"....nd i hv downloaded last night...so in d last column ( "sum traffic excluding night unlimited") its showing 0 although "Total volume " is showing 1063 kb for tht period..... so???????
@members/sam7062/What is shown in BSNL portal is FINAL.If your NU is not added and shown in SUMMARY you are now in Home 500 plan. Post screen shot with day entries and N U en tries and the total. There could be a "Bug" in DQUF, ( which version ?) so select home 250 and Home 500. and "auto " next week. Test in NU time !Try next week .
@members/sam7062/
What is shown in BSNL portal is FINAL.
If your NU is not added and shown in SUMMARY you are now in Home 500 plan.
Post screen shot with day entries and N U en tries and the total.
There could be a \"Bug\" in DQUF, ( which version ?) so select home 250 and Home 500. and \"auto \" next week. Test in NU time !
Try next week .
ok iam clearly telling u my problem...when i 1st got my new connection of home 250 in jan , 2006 dey provided my username nd password by phone (no letter) ....ok..after 1 nd half yr (july, 2007) i got a letter 4rm bsnl providing a another new username nd password of home 250 plan...at that time i can connect broadband by using both d username nd passwords...ok..so it doesn't mean tht i was having two 250 plans...coz i calculated d bill for d next month...nd it was based on d sum of usage recorded with both d usernames..so its just d case of 2 username but only 1 plan....nd after tht i never used my 2nd username ..i always connected broadband with my 1st username only..so didn't used my 2nd username for almost a yr now.... but after applying for home 500 plan on 27th aug,2008....i just tried to connect with my 2nd username...but its showing error 691 (invalid username/password)...but my 1st username is working fine...nd also i can login into d portal http://10.240.43.216/webLogin.jsp with my 1st username...but strangely i can also login into tht portal with my 2nd username also...but as iam not able to connect broadband with my 2nd username so no service record is showing dere....also status is offline....not showing my current plan....but under service order record its showing home 500 from 3rd sep,2008...but iam getting error 691 with tht....nd details of my portal with d 1st username is same as before...
so thts it..i think if i can again connect my bb with d 2nd username nd password den d problem will b solved….coz in tht only its showing home 500…but error 691 is coming…so what to do??
What is shown in BSNL portal is FINAL.
If your NU is not added and shown in SUMMARY you are now in Home 500 plan.
Post screen shot with day entries and N U en tries and the total.
There could be a \"Bug\" in DQUF, ( which version ?) so select home 250 and Home 500. and \"auto \" next week. Test in NU time !
Try next week .
ok iam clearly telling u my problem...when i 1st got my new connection of home 250 in jan , 2006 dey provided my username nd password by phone (no letter) ....ok..after 1 nd half yr (july, 2007) i got a letter 4rm bsnl providing a another new username nd password of home 250 plan...at that time i can connect broadband by using both d username nd passwords...ok..so it doesn't mean tht i was having two 250 plans...coz i calculated d bill for d next month...nd it was based on d sum of usage recorded with both d usernames..so its just d case of 2 username but only 1 plan....nd after tht i never used my 2nd username ..i always connected broadband with my 1st username only..so didn't used my 2nd username for almost a yr now.... but after applying for home 500 plan on 27th aug,2008....i just tried to connect with my 2nd username...but its showing error 691 (invalid username/password)...but my 1st username is working fine...nd also i can login into d portal http://10.240.43.216/webLogin.jsp with my 1st username...but strangely i can also login into tht portal with my 2nd username also...but as iam not able to connect broadband with my 2nd username so no service record is showing dere....also status is offline....not showing my current plan....but under service order record its showing home 500 from 3rd sep,2008...but iam getting error 691 with tht....nd details of my portal with d 1st username is same as before...
so thts it..i think if i can again connect my bb with d 2nd username nd password den d problem will b solved….coz in tht only its showing home 500…but error 691 is coming…so what to do??
1. By blanking the 1st user name given in jan 2006 and new 2nd user name given in july 2007 (never used.)You are adding to the confusion. 2. WHY BSNL gave you a new UserID? 3. Is it for a different telephone connection ? or the telephone number changed ?4. You can access your BB connection with ONLY ONE UserID and Password on one telephone number. 5. Call CC and tell them your BB not working and give new ID and password.Para two :You have to post usage data with the two different USERIDS. ( blank partially) You select in both home 500.You are using "Dialup"Wanminiport to connect to Internet.
1. By blanking the 1st user name given in jan 2006
and new 2nd user name given in july 2007 (never used.)
You are adding to the confusion.
2. WHY BSNL gave you a new UserID?
3. Is it for a different telephone connection ? or the telephone number changed ?
4. You can access your BB connection with ONLY ONE UserID and Password on one
telephone number.
5. Call CC and tell them your BB not working and give new ID and password.
1) ya dey provided two id nd password
2) don't know
3)same telephone connection... no. not changed..
4) earlier i can access bb with both d id nd passwords...now only with 1st one...2nd one showing error 691...
5) i can access with both d id nd passwords in my portal...but in 1 its showing download limit upto 2 mbps nd in one home 500 ( error 691 is coming wid d id thts showing home 500 in portal)
and new 2nd user name given in july 2007 (never used.)
You are adding to the confusion.
2. WHY BSNL gave you a new UserID?
3. Is it for a different telephone connection ? or the telephone number changed ?
4. You can access your BB connection with ONLY ONE UserID and Password on one
telephone number.
5. Call CC and tell them your BB not working and give new ID and password.
1) ya dey provided two id nd password
2) don't know
3)same telephone connection... no. not changed..
4) earlier i can access bb with both d id nd passwords...now only with 1st one...2nd one showing error 691...
5) i can access with both d id nd passwords in my portal...but in 1 its showing download limit upto 2 mbps nd in one home 500 ( error 691 is coming wid d id thts showing home 500 in portal)
1. By blanking the 1st user name given in jan 2006
and new 2nd user name given in july 2007 (never used.)
You are adding to the confusion.
2. WHY BSNL gave you a new UserID?
3. Is it for a different telephone connection ? or the telephone number changed ?
4. You can access your BB connection with ONLY ONE UserID and Password on one telephone number.
5. Call CC and tell them your BB not working and give new ID and password.
Para two :
You have to post usage data with the two different USERIDS. ( blank partially)
You select in both home 500.
You are using "Dialup"Wanminiport to connect to Internet.
hey i must thank u regarding d efforts u put in for solving our queries....keep it up....well, i called 1500 (cc) today...dey told me that my Home 500 plan is activated from 1st sep...nd den i told dem tht i can't connect my bb with my username nd password (i.e 2nd username) (errror 691 is coming)..den dey rectified dis problem..nd now i can connect my bb with tht....nd in d service reords its showing home 500 too...nd DQUF is also auto detecting my Home 500 plan...
now plz tell me----
1)dey told me tht plan is changed from 1st,sep but in d service order records its showing 3rd sep...so can it happen????
2)whether i hv to pay some extra money like security deposit etc as my plan is changed to Home 500 from Home 250??
3)i asked dem tht whether i will get any letter confirming tht my plan is changed....dey told no letter but i can verify tht by checking my usage portal... so whether can i utilize my NU facililty (2 - 8 am) without worrying about my bill???? if somehow i get my bill according to home 250 plan ( if dey include charges between 2 - 8 am) then what proof can i show to dem (i heard it can happen regarding plan change)???? can i show d print outs of my service records??? or nething else??? or i have to get a confirmation letter regarding my plan change?? plz tell...
tomorrow i will post d screenshots of usage between 2 - 8 am....
and new 2nd user name given in july 2007 (never used.)
You are adding to the confusion.
2. WHY BSNL gave you a new UserID?
3. Is it for a different telephone connection ? or the telephone number changed ?
4. You can access your BB connection with ONLY ONE UserID and Password on one telephone number.
5. Call CC and tell them your BB not working and give new ID and password.
Para two :
You have to post usage data with the two different USERIDS. ( blank partially)
You select in both home 500.
You are using "Dialup"Wanminiport to connect to Internet.
hey i must thank u regarding d efforts u put in for solving our queries....keep it up....well, i called 1500 (cc) today...dey told me that my Home 500 plan is activated from 1st sep...nd den i told dem tht i can't connect my bb with my username nd password (i.e 2nd username) (errror 691 is coming)..den dey rectified dis problem..nd now i can connect my bb with tht....nd in d service reords its showing home 500 too...nd DQUF is also auto detecting my Home 500 plan...
now plz tell me----
1)dey told me tht plan is changed from 1st,sep but in d service order records its showing 3rd sep...so can it happen????
2)whether i hv to pay some extra money like security deposit etc as my plan is changed to Home 500 from Home 250??
3)i asked dem tht whether i will get any letter confirming tht my plan is changed....dey told no letter but i can verify tht by checking my usage portal... so whether can i utilize my NU facililty (2 - 8 am) without worrying about my bill???? if somehow i get my bill according to home 250 plan ( if dey include charges between 2 - 8 am) then what proof can i show to dem (i heard it can happen regarding plan change)???? can i show d print outs of my service records??? or nething else??? or i have to get a confirmation letter regarding my plan change?? plz tell...
tomorrow i will post d screenshots of usage between 2 - 8 am....