anairteluser
Newbie
Hello,
I stand before you guys in a hope to solve the persistent problems I've been facing in the past few months.
1) I clear my bills through ECS. But they have charged me 50 bucks for late fee. It turns out that it was because of a bank strike. But isn't it the responsibility of Airtel to refund the amount or to intimate the customer at the least?
2) There was a duplication in billing in the May months bill and I had to pay 2x of my bill and they say everything is correct and there is no discrepancies in the billing. I have the transaction id, Message from Airtel to my mobile, E-mail from airtel and my credit card statement contradicting their statement.
3) They disconnected my phone line for a day long last week under the grounds that I didn't pay my bills properly.
4) They sent a person to my place demanding Feb months bill last week which was promptly paid through ECS. When I called 121 one guy told that there might be a problem with Jan/Feb months bill (bearing the fact that this is June) and it was the case for most of the people who opted for ECS while the floor manager denied this and promised to resolve this by today 1 P.M[ June 16].
5) Frequent disconnection problem persists for more than 2 years and no avail after repeated complaints. Today a guy from Airtel came and attributed it to a copper cable wiring problem[Finally, kudos to Airtle].
6)Their nodal officer, care.tamilnadu support center mailboxes are unresponsive as usual though a auto generated message stated that they will get back in 24 hours. I sent an email to care.tamilnadu on 9th June and to their nodal officer on 12th June(I'm sure the reply after a week will start with a Due to technical problems...). I've sent an email to their appellete officer now, though I'm not getting my hopes high.
7) Today I called 121 and that floor manager whom I spoke with yesterday was busy for more than an hour and the agent took up a complaint again. I demanded to ask him or anybody who has the authority to contact me at 8:00 P.M today (this is 7 hours more that what they had promised me).
8) And last but always not the least FUP. They claimed it is a TRAI rule but i can't find anything there and worst I didn't even get an alert message. And the funny part was that the floor manager of the Billing department said that only because of the FUP they have doubled our speeds (in my case 512Kbps to 1 Mbps) and after that FUP limit it will be halved(ie 512 Kbps). Which means that this is value addition services while Airtel's home page says that it will be downgraded to 256Kbps. This also means that these people even the one who is in charge are woefully ignorant and don't even understand the problem.
I have decided to take these unethical ******** down with all my might. If I don't get any reply from their appellete officer by tomorrow would it be appropriate for me to send a lawyers notice to them. Considering a whooping 11140 complaint (a conservative figure from consumercomplaints.in) would this be even an effecient move or I'm thinking of creating a network which partially I've at Life with Airtel .
I need your help guys. Please assist me so that we can teach these money mongers a lesson.
Regards,
Airtel User
I stand before you guys in a hope to solve the persistent problems I've been facing in the past few months.
1) I clear my bills through ECS. But they have charged me 50 bucks for late fee. It turns out that it was because of a bank strike. But isn't it the responsibility of Airtel to refund the amount or to intimate the customer at the least?
2) There was a duplication in billing in the May months bill and I had to pay 2x of my bill and they say everything is correct and there is no discrepancies in the billing. I have the transaction id, Message from Airtel to my mobile, E-mail from airtel and my credit card statement contradicting their statement.
3) They disconnected my phone line for a day long last week under the grounds that I didn't pay my bills properly.
4) They sent a person to my place demanding Feb months bill last week which was promptly paid through ECS. When I called 121 one guy told that there might be a problem with Jan/Feb months bill (bearing the fact that this is June) and it was the case for most of the people who opted for ECS while the floor manager denied this and promised to resolve this by today 1 P.M[ June 16].
5) Frequent disconnection problem persists for more than 2 years and no avail after repeated complaints. Today a guy from Airtel came and attributed it to a copper cable wiring problem[Finally, kudos to Airtle].
6)Their nodal officer, care.tamilnadu support center mailboxes are unresponsive as usual though a auto generated message stated that they will get back in 24 hours. I sent an email to care.tamilnadu on 9th June and to their nodal officer on 12th June(I'm sure the reply after a week will start with a Due to technical problems...). I've sent an email to their appellete officer now, though I'm not getting my hopes high.
7) Today I called 121 and that floor manager whom I spoke with yesterday was busy for more than an hour and the agent took up a complaint again. I demanded to ask him or anybody who has the authority to contact me at 8:00 P.M today (this is 7 hours more that what they had promised me).
8) And last but always not the least FUP. They claimed it is a TRAI rule but i can't find anything there and worst I didn't even get an alert message. And the funny part was that the floor manager of the Billing department said that only because of the FUP they have doubled our speeds (in my case 512Kbps to 1 Mbps) and after that FUP limit it will be halved(ie 512 Kbps). Which means that this is value addition services while Airtel's home page says that it will be downgraded to 256Kbps. This also means that these people even the one who is in charge are woefully ignorant and don't even understand the problem.
I have decided to take these unethical ******** down with all my might. If I don't get any reply from their appellete officer by tomorrow would it be appropriate for me to send a lawyers notice to them. Considering a whooping 11140 complaint (a conservative figure from consumercomplaints.in) would this be even an effecient move or I'm thinking of creating a network which partially I've at Life with Airtel .
I need your help guys. Please assist me so that we can teach these money mongers a lesson.
Regards,
Airtel User
