Hi there!
So, I've been using RailWire Fiber since September 2020 and my experience have been poor, whether it is service quality, customer service or their behaviour towards customers. So, I just wanted to let others know about it.
I'm currently having Rs. 999 plan which offers unlimited data at 100 Mbps, however, mostly my speed stays around 60Mbps to RailTel servers and around 20-40Mbps in others' servers in Speed Test. Downloading speed is good only for Google servers and a few servers from which they have peering.
There have been numerous issues I've been facing all the time or at times.
It includes slow speed only in PC for specific services (like YT, Prime Video etc.) for some time or slow upload speed in Windows (which solved after they changed gateway to Mumbai).
Currently, I'm facing slow speed and packet loss in most servers. I have been facing packet loss even to the gateway IP address (100.88.0.1).
I tried complaining to LCO, he said everybody is facing these issues, besides my connection have great quality from his side (as optical input power is -8.9).
Tried complaining to RailWire customer service in different ways, nothing seems to help. Yesterday, someone fron RW took remote access to my PC to test speed and all and while he saw just 20Mbps to their own servers, he was just busy messing up with my browser settings, even though I told him I face same issues in phone.
Their CG/Odisha MSP thinks we're not paying enough and we do not DESERVE to complaint about these issues. And most importantly, he won't help me with issues regarding gaming as it is useless.
MSP just keep on telling me time... first it was 1 week... after that he said wait for 2 weeks.. then 15 days.. now asking to wait for 2 months. And even after that, he said problems will never be solved as my city have only one route which goes through Odisha. So, any issue in Odisha will result in issues in my connection.
So, if you're someone from Chhattisgarh or Odisha and you want proper services (also includes gaming), do not get RailWire.
Their MSP don't think we deserve to complaint as we are not paying 10k or 20k for our connection, no wonder Odisha customers have to pay a lot.
So, I've been using RailWire Fiber since September 2020 and my experience have been poor, whether it is service quality, customer service or their behaviour towards customers. So, I just wanted to let others know about it.
I'm currently having Rs. 999 plan which offers unlimited data at 100 Mbps, however, mostly my speed stays around 60Mbps to RailTel servers and around 20-40Mbps in others' servers in Speed Test. Downloading speed is good only for Google servers and a few servers from which they have peering.
There have been numerous issues I've been facing all the time or at times.
It includes slow speed only in PC for specific services (like YT, Prime Video etc.) for some time or slow upload speed in Windows (which solved after they changed gateway to Mumbai).
Currently, I'm facing slow speed and packet loss in most servers. I have been facing packet loss even to the gateway IP address (100.88.0.1).
I tried complaining to LCO, he said everybody is facing these issues, besides my connection have great quality from his side (as optical input power is -8.9).
Tried complaining to RailWire customer service in different ways, nothing seems to help. Yesterday, someone fron RW took remote access to my PC to test speed and all and while he saw just 20Mbps to their own servers, he was just busy messing up with my browser settings, even though I told him I face same issues in phone.
Their CG/Odisha MSP thinks we're not paying enough and we do not DESERVE to complaint about these issues. And most importantly, he won't help me with issues regarding gaming as it is useless.
MSP just keep on telling me time... first it was 1 week... after that he said wait for 2 weeks.. then 15 days.. now asking to wait for 2 months. And even after that, he said problems will never be solved as my city have only one route which goes through Odisha. So, any issue in Odisha will result in issues in my connection.
So, if you're someone from Chhattisgarh or Odisha and you want proper services (also includes gaming), do not get RailWire.
Their MSP don't think we deserve to complaint as we are not paying 10k or 20k for our connection, no wonder Odisha customers have to pay a lot.
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