Registered But no Connection

[Fahd]

@ACT Fibernet

I registered for new ACT connection, the agent asked for the permission to install a switch for which I gave the permission.

Then the installation guys came but one of their others teams in the area told they have a copper switch from which they will provide the connection.

That's it its been more than 15 days still no connection, when I call the customer care they raised the complaint and asked for some time, but finally they tell now they cant provide the connection and will refund when I ask the reason they are not telling clearly the reason.

 

[ACT Fibernet]

Dear Fahd,

We regret the inconvenience caused. Please share your Customer ID or registered contact number and we will get back to you.

Warm Regards,
ACT Fibernet

 

[Fahd]

@ACT Fibernet

My Customer ID is 1476268

 

[ACT Fibernet]

Dear Fahd,

Thank you for sharing your details, we will get in touch with you.

Warm Regards,
ACT Fibernet

 

[ACT Fibernet]

Dear Fahd,

The above mentioned grievance has been resolved. For further queries SMS TC HELP to 99459 99459 from your registered no.

Warm Regards,
ACT Fibernet