Regretting for ordered DELL notebook
- Thread starter rampap
- Start date
- Replies 28
- Views 7,387
Then you just got lucky.
This is what banks have to say:
\"Chargeback rules raised by the customer are different for different markets; the rules are different even within Europe for different countries,\" reveals Sachin Khandelwal, head (cards group), ICICI Bank.
In India, in case of a dispute, the issuing bank raises a chargeback to the merchant and reimburses the money back to the customer. But, there are no specific conditions under which a customer can apply. The issue is resolved or taken up on a case-by-case basis. \"As a matter of policy, the bank does not offer any purchase protection to the customer regarding the quality of goods or services purchased,\" claims Khandelwal.
The Citibank spokesperson parroted a similar line: \"In the event of a dispute or claim, card members need to resolve it directly with the merchant. Only, if we have a business relationship with the concerned merchant establishment, we try to, on a best effort basis, help customers in the manner possible.\"
Use credit cards with care; the risks are yours
My own card agreement specifically says that its up to bank to decide if chargeback would be allowed for a transaction or not.
This is what banks have to say:
\"Chargeback rules raised by the customer are different for different markets; the rules are different even within Europe for different countries,\" reveals Sachin Khandelwal, head (cards group), ICICI Bank.
In India, in case of a dispute, the issuing bank raises a chargeback to the merchant and reimburses the money back to the customer. But, there are no specific conditions under which a customer can apply. The issue is resolved or taken up on a case-by-case basis. \"As a matter of policy, the bank does not offer any purchase protection to the customer regarding the quality of goods or services purchased,\" claims Khandelwal.
The Citibank spokesperson parroted a similar line: \"In the event of a dispute or claim, card members need to resolve it directly with the merchant. Only, if we have a business relationship with the concerned merchant establishment, we try to, on a best effort basis, help customers in the manner possible.\"
Use credit cards with care; the risks are yours
My own card agreement specifically says that its up to bank to decide if chargeback would be allowed for a transaction or not.
hackers2005.3721
Newbie
my frd jeet had also booked a Dell laptop ... it took about 4 month too deliver they told us that cheque was reached to them .. but in the statement it was ... had to do manyy hassle like taking the zerox is the paased cheque and sign frm the manger ... and alll ..if for that they gave him 2 years complete cover and also one 1 gb pen drive speakar and Sony earphone for freeee ... i think .... whyy dont u file an fir agianst the dell ... and then send them the fax and then ... tell them if u dont ... compenste u will go to the consumer court and haa send the fax in the name of the ceo of the company ... i had also done it when my Nokia ccell phone was not working and they took it and then they where also not replying ... i filed an fir i nt he name of dell ceo
DigitalDude
Doctor of Technology
^^^^please be a bit more clear... its difficult to derive something useful from your post except the fact that your friend got a few freebies bcos of Dell's screw-up and delay. I didn't have any prob with my order and the quality of the laptop so its sad to hear how Dell is screwing up things so badly these days.... @asdfgf easier to say than to do 
i have ordered a 22' monitor from Dell.. its been 15 days since i got the quotation and 13 since they confirmed receiving a cheque. but i am still waiting for the confirmation of my order and have no way to track it except emailing the sales rep who tells me it normally takes 2-3weeks to process a payment made by cheque!!many not-so-big retailers can easily get it done within a couple a days .. dunno whats up with dell
Similar threads
