Reliance 12 Mbps Plan,My experience

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I thought TRAI required ISPs to deliver 80% of advertised speeds at any given time...

They do - except people often neglect to remember the follow-on sentence in that clause which says "up to the ISP node", which means that this clause is almost always interpreted incorrectly.

There is no stipulation that says they have to provide 80% of the speed to another network or even to any given point within their own network, excepting the whole 1:50 contention ratio rule, which is a separate thing in itself.

So, as the OP is in New Delhi, this means that he should be able to get at least 9.6mbit/s to a Reliance server at a Reliance NOC or the cable operator controlling his area in New Delhi, so if Reliance has a server in New Delhi with speedtest mini on it, you should reasonably expect the aforementioned 9.6mbit/s (or better).

Unfortunately to use speedtest.net's server in New Delhi, traffic must get to either Hughes network or Vodafone's network, which means traversing a peering link (either private or at NIXI), or the public Internet - networks which they have almost no control over. If he receives 0.24mbit/s (12mbits / 50 max contention) to that server, Reliance is, in theory, not breaking the rules (even though at those speeds the entire network would be running at 100% capacity and probably due to melt down at any time).

Even then, given that the speedtest.net servers are public servers, that introduces some more inaccuracies because, what if the capacity of that server is too heavily utilized? What if it's on a 100mbit/s connection and I'm using 92mbit/s while you are also trying to run your speedtest and only receiving 8mbit/s (and assuming everyone else in India is asleep)? No rules are being broken, it just means that the server is overloaded at that particular point in time.

What the clause originally seems to be targeted at is more of a line maintenance issue than a quality of service issue. As we know, DSL (by far the most popular access method in India) signals deteriorate over distances, plus when you add kinks and splices and other anomalies in to wiring, it decreases further, and so what they're doing is essentially stipulating that the speeds on offer are limited by the technology and the distance between their premises and the roadside cabinet that supplies their service, and as such in order for the provider to offer this service to this customer, his line should be sufficiently short enough and the cabling good enough quality (not too old, no corrosion, no band-aid fixes etc) that his modem can sync at 80% of the rate.

I believe this is one of the reasons that some people get refused plan upgrades: they ask for the upgrade, then the feasibility study shows that they're say 5km from their nearest exchange, so the line barely eeks out 2mbit/s but then they want 4mbit/s and the line can't support it, so, sorry, that plan can't be offered to you right now. Not so much of an issue with FTTB networks, as the copper is not more than 90m (else it just doesn't work).

But, despite the misinterpretations and everything else, you can be sure that the engineers would be forced to push the technology beyond reasonable limits if this regulation didn't exist (...causing huge problems and screwing up the customers who would be trying to use ADSL at like 10km from the exchange)
 
I am currently using the 12MBps plan....the speed is great .on a average I get speed around 5-7 MBps.the max I got was 1.8 MBps{14.4} actual download speed
 
I am currently using the 12MBps plan....the speed is great .on a average I get speed around 5-7 MBps.
the max I got was 1.8 MBps{14.4} actual download speed
Could u post some speed results here? Are u on metro ethernet?
 
Its getting worse day by day. No matter what, the Reliance speedometer always shows me a speed between 5000-6000Kbps these days. But the speedtest results are decliningl. I get to see anything between 1Mbps-2Mbps on the on the speedtest servers. However, the browsing experience remains the same. Nomatter what i download, i only get speeds between 50KBps -100 KBps (and its usually around the 60KBps line).

And let me tell you the customer service. I got the connection installed on the 26th but i got a welcome call only on the 8th. Post i told them my grievance , i am getting around 2-3 follow up calls everyday (They wake me up at around 9 AM on weekends) Everytime they listen to the whole story and promise to get the problem resolved as soon as possible.

I was on the MTNL 512Kbps fixed speed unlimited plan and im getting almost the same speeds. The only difference is that i get stability in the sense that the line doesnt got down (hasnt gone down except for a few minutes here and tehre when the line went down for a couple of minutes).


Hey guys?Is there anything i can do?
Regards




This is incorrect. The ratio is actually how many people would be sharing the bandwidth. This is bad. I also have a mtnl connection as i specified which runs on 512kbps. And i always get a speed of 512Kbps. What i am wondering is what will happen when the 25GB cap reaches. I would reach 1Mbps shared by 8 people? Effectively 128kbps? This is crap. And what i am wondering is do all wireline plans offered by reliance have the same contention ratio applied to them? Since i dont see it on the web that 1:8 is applicable to only 12Mbps plan (there is a general mention that such contention ratio exists). So people who are on other plans, do they get the same speed that they are told or is it less (by less i mean quite less).




Contention ratio - Wikipedia, the free encyclopedia
 
Ill tell you i dont think reliance purposely reduces the speed ever .. When I was their customer the only time drop in speed and connectvity would be there when there was a packet loss problem .. so ping your gateway and see if you are facing packet loss. If yes then they will have to send the techie and rectify this problem ....
 
Use this site for speedtest Speakeasy Speed Test ...reliance technicians always use this to check the speed.

I asked u whether you were on metro ethernet or not in my earlier post.

I've heard that some built in ethernet ports in old Motherboard doesnt support fast speeds..not sure..anyone to clarify it?
 
Hey guys?Is there anything i can do?
Regards

The 3 scenarios that I can imagine happening are:
1. Your computer is so chock full of malware that whenever you connect to the net it starts sending out huge amounts of data, affecting your traffic flow (but with a relatively significant difference between the Reliance speedtest and the Ookla speedtest, I'm hoping that this isn't the case)
2. Something is wrong in the network - somewhere - be it some faulty wiring or a switch, or overloading - or worse, a crap design (being at the end of a daisy-chain of switches will make your speeds suck).
3. They have, for some STUPID REASON, set your Ethernet card's settings to 10Mbit/s half-duplex which will make it slow as a wet week ("to make the connection more stable"... I've had cable operators try this on some customers, and I just about want to punch them in the face for giving me such crap information... of course, these are the same guys who set the Windows Vista/7 Network properties to accept the Internet as part of a "home" network, in other words, pretty much disabling the firewall and inviting malware to saturate computers & networks as per #1).

Either way, if their own speed tests (hosted on Reliance network, that is) is not even showing speeds of 50% of your plan speed, then they are failing in their obligation to follow the rules set out under the terms of their license - and that you're getting barely 20% of your plan speed to the rest of the Internet (by which I mean your nearest speedtest.net server) is downright ridiculous.

Demand they cancel your service and give you a complete refund.

Use this site for speedtest Speakeasy Speed Test ...reliance technicians always use this to check the speed.

I asked u whether you were on metro ethernet or not in my earlier post.

I've heard that some built in ethernet ports in old Motherboard doesnt support fast speeds..not sure..anyone to clarify it?

Why would they use Speakeasy? They'll never get full speeds on that, it's hosted in the US.

His OP suggests he is on Metro Ethernet.

Motherboards with built in Ethernet should be easily capable of near enough to 100mbit/s - I've not seen a 10mbit/s NIC in a VERY long time, and even then it was a plug-in card... in to an ISA slot (not even PCI!)... and it may also have been 10Base2 (so, using Co-Ax cable, not even UTP... or maybe it had both, I don't remember)...
 
one stupid thing about these people who work at these companies is that most of them have no knowledge of how internet works , they only know how to configure modems or answer normal questions like how much is speed and how much u get etc.i think the person whom u are argueing is taking about megabytes and u are talking about megbits.8 x megbit = one mega byte.So 12 mbps = 12 megabits per second = 12/8 megabyte per second = ~1.3-1.5 megabyte per second in real world download speeds. Which means 100 MB file takes less than 70 seconds to download and in Youtube 360p Video takes around 20-25 seconds to buffer completely ( ~ 5-minute video).Tell him that download speed must be in megabytes around 1.3 to 1.5.(DOWNLOAD SPEED) or atleast tell him its 12 mbps is for megabits.Finally , U can lodge complain using ur account via reliance home page from your account.I also ask u once to check ur plan in ur account details.if u opt for 12 mbps plan there is new plan in some areas =12 mbps upto 25 gb and beyond that 1 mbps unlimitedRs : 999 /- per month(Not fake , Its Reliance advanced plan available in limited locations)Its available in some areas and working very good at my cousin's house but he gets only 7 mbps upto 25 gb , rest 1 mbps is good.Unfortunately its not available in my area :((
 
Here is my speed of 12 mbps plan..
mine is metro Ethernet connection...
nd the speeds are freaking awesome... :)
 
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