Reliance Big TV DTH HD DVR - First Impressions

[gilpa123]

I got myself the new BigTV - HD DVR setup to my denon AVR, and all i can say is WOW.. now this is what 1080i looks like (you get this across all channels ofcourse i know its only upscaled or is it..).i have not yet got the NGC HD activated cant wait to see what that is gona be like. Very happy. Good job big tv. sk

 

[gilpa123]

I got myself the new BigTV - HD DVR setup to my denon AVR, and all i can say is WOW.. now this is what 1080i looks like (you get this across all channels ofcourse i know its only upscaled or is it..).
i have not yet got the NGC HD activated cant wait to see what that is gona be like.
Very happy.

Good job big tv.

sk

- i spoke too soon.. to get them to activate the HD pack was a nightmare.. i truly belive mindless ppl work at the customer care for big tv. anyway apart from that the big sad news is unless something is worng with my setup.. NGC-HD on big tv is only giving STEREO audio out from the HDMI.. SUN HD is giving the same channel with DDigital.. so its sad story...

sk

 

[ganguly]

lol.BIG tv comes wit BIG problems....we all kno dat. experienced it myself. i dumped it in my warehouse (the normal stb) within 10 days of purchasin it when it launched, though my connection was free for one year. i dindn't give a damn coz all i paid was just 2000rs on this crap service nd was willing to remove this 'dabba' from my home even though it meant a loss of 2000 bugs.....(PS: i already had ts in dat tv, i took big tv just to see the 32 movie channels seeing free movies like jodhaa akbar, which was obviously the first nd last good movie wich they showed for free)...... you can neva Rely on Reliance for consumer products or services.....

 

[RelianceBIGTVDTH]

- i spoke too soon.. to get them to activate the HD pack was a nightmare.. i truly belive mindless ppl work at the customer care for big tv. anyway apart from that the big sad news is unless something is worng with my setup.. NGC-HD on big tv is only giving STEREO audio out from the HDMI.. SUN HD is giving the same channel with DDigital.. so its sad story...

sk

Dear Gilpa123,

We request you to please share the issue in detail so that we can help you resolve it as soon as possible. You Can also reach us at 1800-200 -9001

Regards
Reliance BIG TV DTH Team

 

[narshiv]

It takes a long time to establish a brand hence I wouldn't go on the first impression but the continuous effort Co's take to satisfy customers.

 

[Sai]

SAid good bye to big tv , switched back to Tata Sky

 

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[RelianceBIGTVDTH]

- i spoke too soon.. to get them to activate the HD pack was a nightmare.. i truly belive mindless ppl work at the customer care for big tv. anyway apart from that the big sad news is unless something is worng with my setup.. NGC-HD on big tv is only giving STEREO audio out from the HDMI.. SUN HD is giving the same channel with DDigital.. so its sad story...

sk

Dear Gilpa123,

To enjoy Dolby Digital Sound (5.1), you will need a home theatre to get 5 different audio channels which are played out on 5 different speakers even if STB decodes dolby, no TV today have the facility to play 5 different audio channels. Most of the TVs including HD TVs have stereo support only.

Reliance HD DVR STB has dolby parse through capability. You need to connect SPDIF output to your home theatre system to enjoy dolby digital sound.

Regards
Reliance BIG TV DTH Team

---------- Post added at 02:25 PM ---------- Previous post was at 12:33 PM ----------

SAid good bye to big tv , switched back to Tata Sky

Dear Customer,

Request you to please share the issue in detail so that we can help you to resolve the same as soon as possible.

regards
RELIANCE BIG TV DTH Team

 

[Sai]

^^^ Big tv haven't solved my issue when I called to CC . At that time I decided to Switch back to TS , I will not use BIG TV anymore .

 

[gilpa123]

Dear RELIANCE BIG TV DTH Team,Thanks for your efforts to resolve my issue, my set up is something like this HD DVR ---[HDMI CABLE]--> DENON AVR {5.1 audio setup with floor standing speakers} --[HDMI CABLE]--Video--> LCD TV 1) I had raided a issue with big tv CC and got a reply that NGC HD is only on Dolby Surround audio and not DDigital.2) This is the same setup i am using for SUN HD which is able to give NGC HD in DD sound.HDMI out from your DVR should also carry the audio, I will try your suggestion to use the spdif out but my thought isthe HDMI cable should be all but enough to carry both sound and video. Any more help from you to help me get DD (if you are transmitting that is!!) would be of great help.sk

 

[mohanherle]

Dear Gilpa123,

We request you to please share the issue in detail so that we can help you resolve it as soon as possible. You Can also reach us at 1800-200 -9001

Regards
Reliance BIG TV DTH Team
Its a big Joke from BIG TV DTH Team.."You can also reach us at 1800-200-9001."
I have paid money to upgrade from SD STB to HD-DVR on 20.05.2010 and HD-DVR was installed on 23.05.2010. Then the nightmare started. Till date I have made more than 100 calls (no exaggeration- Avg 5callsX23days) and after that I have lost track how many more calls. The issue is simple my NGC-HD channel was not activated. That is the only purpose why I paid the money in the first place. When you call CC at xxx9001, the ill trained/in efficient staff there just ask you to call 1800-200-9003 as HD issues are not within their reach to resolve. When you contact 1800-200-9003 you will be asked to call 1800-200-9001 after entering smart card No. with a presiding recorded message "Sorry, your account is already active. Please call 1800-200-9001 to talk to one of our executives"
Coming back to this reply of "We request you to please share the issue in detail so that we can help you resolve it as soon as possible" by Reliance BIG TV DTH Team is a standard crap. This I have experienced in SaveOnDish forum. After sending them all the details forget about the resolution, I did not even get a simple reply as to what was their difficulty.
Then you may be thinking, you can write to customer care ID i.e., [email protected]. You are wrong !!!. They think just by giving an auto reply saying do not reply as this is auto reply and it may take 24 hours to respond is all needed to be done. Yes, that is what you receive in response and no other reply or solution to the problem. (4 Mails in all and same fate for many others as seen in different forums)
As I am writing this post I have been transferred to one Supervisor at 1800-200-9001 and I am listening to the music from 29Minutes and 38 Seconds....and counting....
As usual at 32 Minutes 22 seconds they just hung up. This the standard procedure. When they cannot resolve the issue (which is the case- most of the time) they simply put you on music or say they will transfer the call to their supervisor which eventually will never be answered and they hangup...that is if you are stubborn and do not hangup before that !!!
Do you get the general picture ? Stay away from BigTV rubbish and avoid frustration and disgust with this bunch of incompetent jokers.