requested a plan order by mistake.

[Slim362]

I have a 50 mbps ftth connection of 6371 rs. I was just seeing what plans I can upgrade to on the BSNL ecare app, I saw a plan I thought was good, and wanted to see the details, so I clicked on it, confirmed, and the request was sent and completed. Now it shows that plan in my current plans. I thought there would be a payment option and plan details before confirmation. what do I do? I don't want this plan. I contacted the guy who installed this in our home (rural area) and he said its not in their hands, if he gets a call from higher authority, he'll cancel it. already paid 6371 man.

 

[armaan_99]

What was your earlier plan? What plan did you opt now? Give details of that. In BSNL only one plan change is possible in one month bill cycle.

 

[Slim362]

my plan was (annual) :
"FIBRE 3300 GB CS374-FBB-COMBO"
6371 rs after adding tax

this was on the bill I got in my email.

the plan that I mistakenly ordered is (this one is annual too) :
FIBRE VALUES PLUS-FBB-COMBO
8914 rs without tax.

 

[armaan_99]

Never had experience with yearly plan, try changing back to your old plan and see what happens.

 

[Slim362]

that's the thing, you can't downgrade, only upgrade half of the customer care doesn't even know such a feature exists, three of em gave me a wrong solution. I contacted the person in charge of my connection and he said he'll cancel this plan. he said it very casually too.

 

[Smh]

Try pgportal. Request to downgrade/switch to your previous plan.

 

[Slim362]

Thanks!! Can you tell me what do I do after entering the site?

 

[Smh]

Create account and complain to BSNL or telecom ministry. They will forward to the right department

 

[Slim362]

Thanks a lot!! Will do tomorrow!!