Server Disconnection/Timeout in Games, Internet Hangs on all devices new FTTH connection

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maverick27 said:
The TP-Link router should have a clone MAC option somewhere in its settings. Try doing that and your problem will most probably be solved. And turn off any sort of function, except establishing connection to the ISP, on the Digisol box.
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Thanks for your reply. Let me give it a try.
After reading online about MAC Cloning, I found that it should be done only if there is no internet connection. But as of now all devices (2 Mobiles, 1 Tablet, 1 Laptop and FireTV Stick) are able to access internet. But randomly any of these device displays no internet. So would MAC cloning work?

Even if I decide to give it a try, I am thinking to do it as below-
  • Power OFF Router and Digisol device at night. Switch OFF WiFi on all devices. (I read online that ISP may refresh MAC locked in their system if my connection is OFF for some time).
  • Next Morning Power ON Router setup.
  • Turn ON WiFi of my mobile.
  • If my mobile is able to access internet, go to MAC Clone section of Router from mobile's browser, and set mobile's MAC for cloning.
  • Then turn ON WiFi for other devices.
Should this steps work?
 
maverick27 said:
It cannot be blank. Go to route-->Static route-->show routes and you will have something.

Just go to Status-->WAN you'll see an IP address assigned to you. There will also be a default gateway. What you have to notice is if this assigned IP address/gateway changes after the hanging event happens. You cannot configure it from your end, but if the connection is indeed dropping, the assigned IP address too will most probably change.

Also, ping the gateway IP from the command prompt and post the result here.
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mine is blank i think..isn't it this page that we are talking about?


Source
 
maverick27 said:
Your config seems fine. Have you tried resetting the router? I had a similar issue, but just one reset did the job. A method to troubleshoot is to see if the router's web management is reachable/responsive while the problem/hanging is in progress. If that happens, it is surely the router. Make sure to reset with the PON cable removed. Also clean the end of the PON cable with a tissue and some isopropyl alcohol.

You suspect that it connects and disconnects, but did you notice any change in the assigned public IP address on the WAN status page when this happens? Also, does the problem occur only on specific IP pools, for eg. 61.x.x.x or 117.x.x.x?

The routing page should be available under Routes-->Show routes.

Is your ONT configured by the LCO at every reboot, or have you manually configured it?

Oh, and does the problem occur on ethernet too? If not, try changing your wifi channel to 1, 6 or 11 preferably.
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resetting the router didnt resolve the problem
 
SVK said:
Thanks for your reply. Let me give it a try.
After reading online about MAC Cloning, I found that it should be done only if there is no internet connection. But as of now all devices (2 Mobiles, 1 Tablet, 1 Laptop and FireTV Stick) are able to access internet. But randomly any of these device displays no internet. So would MAC cloning work?

Even if I decide to give it a try, I am thinking to do it as below-
  • Power OFF Router and Digisol device at night. Switch OFF WiFi on all devices. (I read online that ISP may refresh MAC locked in their system if my connection is OFF for some time).
  • Next Morning Power ON Router setup.
  • Turn ON WiFi of my mobile.
  • If my mobile is able to access internet, go to MAC Clone section of Router from mobile's browser, and set mobile's MAC for cloning.
  • Then turn ON WiFi for other devices.
Should this steps work?
Click to expand...
There's no need for all the 'formality'.

However, one thing i would like you to try is:
Turn on the digisol box. Let it establish connection. Once connection is established, turn on the TP-Link router. Then see if the problem still occurs.

If it does, power on the devices in the above sequence again and then clone the mac on the Tplink.
 
Dude, you're pinging the wrong gateway. You're pinging your own router. The default gateway will be mentioned on the WAN status page, where you checked if the public IP address changes.

However, in the picture you posted, duration of one of the pings was 14 ms. I'm curious. Did a timeout event occur at that instant?

maverick27 said:
A method to troubleshoot is to see if the router's web management is reachable/responsive while the problem/hanging is in progress.
Click to expand...
What about this?
 
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