Slow Netflix and High Ping

[WandereR]

@ch@ndlerbing Bro I submitted multiple issues they don't even read it.

 

[imdarkray]

@ch@ndlerbing I have also raised a ticket yesterday late night under "Core network issue". The response is "your complain has been forwarded to local lco kindly wait for update." Let's c what happens.

 

[Amitbitm]

@imdarkray better send an email to these guys and also email to your area NOC :

itmspsupport@railwire.co.in
noc.mumbai@railtelindia.com



Like each state has their separate service provider, in my case it's lightwaveIndia
sudhansu@lightwaveindia.com
supportdesk1@lightwaveindia.com
Your NOC email :

noc.kol@railtelindia.com
your area support email:
support.or@railwire.co.in

 

[imdarkray]

@Amitbitm I have sent that email. I don't have LOC email address. So I just sent it to

itmspsupport@railwire.co.in, noc.mumbai@railtelindia.com, bh.support@railwire.co.in, noc.kol@railtelindia.com

BTW. how long they usually take in replying or resolving this? Bcz I have a feeling that they will close the ticket and will do nothing.

 

[yr_1009]

My issue was solved on the day itself when I raised the ticket.

 

[imdarkray]

@yr_1009 For me, no one replied yet. I talked with my Guy here who works for the local operator. He said that as I had raised the ticket- they would resolve it. But I still have no faith in them.

 

[imdarkray]

They have done something interesting.
Now I get more than 20Mbps on my Phone and 4k Fire TV stick.

But on a laptop, it is always between 5-10Mbps.

 

[yr_1009]

I'm facing similar issue on fast.com, they called and asked for remote access but unfortunately due to planned power cut in my area, I wasn't able to provide them. When the power comes, I'll call them and will share how it goes.

 

[Amitbitm]

Same here since few weeks, it has something to do with gaming IP then or maybe some kind of throttling at their end, but many people getting good speed on Netflix.

 

[Amitbitm]

See it don't go beyond 1080p, 5.3mbps max utilization.