Some questions related to Airtel FTTH

[Tejas01]

After much dilly-dallying, I finally decided to opt for an Airtel Xstream fiber connection. I have some queries and would be glad if existing fiber users could help me with these.

1. I will be going for Ru799 plan initially for 3 months to avail the free installation cost. So after expiry of this 3 month period, will the next recharge be again for 3 months? Can I get it changed back to one month rental after some period like 6 months or so?
2. Can anyone tell the installation procedure? Also Initial payment should be done before or after installation.
3. Payment should be made in cash or online payment?
4. How to ensure that the cable they are setting up is fiber only and not copper. I have heard that Airtel is very notorious into tricking users. In case if they are not giving fiber do I have the right to refuse the connection? Will there be any penalties levied?
5. I know this depends on feasibility but do we get an option to select which CPE we want- Huawei or Nokia.

Thank you for reading this..

 

[TheBrainiac12]

@Tejas01 what has been your expereince after using airtel fiber for 15 months? How is the fault addressal? Any tips would be greatly appreciated.

Finally, after all the hard work, patience and toiling for almost a month, got the Airtel Xstream BB connection.
Got the Nokia G-2425G-A router. Busy with speed tests... feels amazing switching from 7mbps to 100 mbps.
Learnt a valuable lesson... No matter how many complaints you raise, threaten the higher authorities, all your work is going to be done by the ground authorities. So have good contacts with them, coz they will come to you when things go bad.

 

[Tejas01]

@TheBrainiac12 I didn't use it in the previous month since I am out of town, but for the 14 months, I have nothing but praise. Downtime is minimal and issues are resolved at the earliest. There was only once when the fiber was cut. It got resolved the next day.
I would say the experience will vary from region to region. I was in Mumbai so I expect them to offer top notch service. But that may not be the case at other tier 2,3 cities.
Given the competition, I would pick Airtel over Jio despite the higher costs. The premium's worth it. Some people like to cheap out on pricing with Jio and then complain about poor service. You get what you pay for, EoD. Else change your ISP.

 

[Addicted_A1]

Does Airtel Tv box takes bandwidth from the 200mbps plan and same 3.3TB cap or its seperate from this ?

 

[mikrotik]

Everything goes from your plan. Bandwidth and data caps.