Okay. Here's my bizarre story with BSNL:
I applied for a new landline + broadband connection in October and it was installed within 10 days. Everything went great. I signed up on the selfcare.ndc portal in the meantime. Now this month, when the bill came, I tried paying it online on -CUSTOMER VALUE- . But it kept giving me an error "No Latest Bill found OR Invalid Phone Number-Account Number combination". I even signed up on that site and then tried adding my postpaid account, but no good. A week went by, and still the same error.
The customer care is just dumb, so I decided to find out the reason myself. I came across a bill of someone from Maharashtra, for this month ( I am from UP, *Don't ask how I found his bill*). To my surprise, the account number mentioned on his bill was same as mine! That pretty much explains why I couldn't pay my bill online, as in BSNL's databases, the phone no. paired to that account number is not mine!
How in the hell can two people have same account number?! I thought maybe that guy disconnected his landline, but it is still active!
My this month's invoice no. I got from selfcare portal : 10232xxxxx0001
The other guy's invoice no. for this month : 10232xxxxx0004
*The xxxxx part is also the same, I have left it out for privacy/security reasons.
So guys, please tell me what should I do? I have a better chance of cycling to moon than explaining this to some dumb BSNL employee! Does this happen very often?
I applied for a new landline + broadband connection in October and it was installed within 10 days. Everything went great. I signed up on the selfcare.ndc portal in the meantime. Now this month, when the bill came, I tried paying it online on -CUSTOMER VALUE- . But it kept giving me an error "No Latest Bill found OR Invalid Phone Number-Account Number combination". I even signed up on that site and then tried adding my postpaid account, but no good. A week went by, and still the same error.
The customer care is just dumb, so I decided to find out the reason myself. I came across a bill of someone from Maharashtra, for this month ( I am from UP, *Don't ask how I found his bill*). To my surprise, the account number mentioned on his bill was same as mine! That pretty much explains why I couldn't pay my bill online, as in BSNL's databases, the phone no. paired to that account number is not mine!
How in the hell can two people have same account number?! I thought maybe that guy disconnected his landline, but it is still active!
My this month's invoice no. I got from selfcare portal : 10232xxxxx0001
The other guy's invoice no. for this month : 10232xxxxx0004
*The xxxxx part is also the same, I have left it out for privacy/security reasons.
So guys, please tell me what should I do? I have a better chance of cycling to moon than explaining this to some dumb BSNL employee! Does this happen very often?
