i had been to bsnl office regarding this issue of slow dn load speed but i was told that there is no problem with their server and i should check my pc for viruses and more over they are refusing any sort of submarine cable breakages or any line disruption due to that however they had booked my complaint and their service personal may visit my place (dont know he will or not) but if this case is continued i shall terminate the connection as such incident had happened to me with sify , initially i got a speed of 11 to 18 kbps and after some months it reduced to 2to 3 and gradually disconnection which caused breakages in dnload and took ages to dnload small files after several complaints they ended up on the conclusion that i had avirus inf in my pc ,after reformating pc in front of their executive i got a stupid answer from their bosses that i got the initial speed of 11-18 kbps due to my good luck but for now i could get a speed of 4-5kbps max if i want to keep the connection it is well other wise i may disconnect ,bsnl may be using this trick
Are you using a shared internet connection?
if yes, then the problem will persist till the other computers are browsing the net.
if no, then either there is some problem with your telephone cable or try using tune up utilities to fix the internet connection problem. Try calling up the local telephone lineman and ask him to check the telephone cable in your house.
Tell the bsnl executive that .inf files are not viruses. They are like autorun scripts to execute a file. ".inf" files do not consume memory usage or internet speed. These are only done by trojans, keyloggers, worms and other viruses that steal ones private data.