Hey Kunal & my dear friends just now i have received a reply mail from
Tata Sky CCOO and the mail content is:
From: Chief Customer Operations Officer
To: Ravindra Bharathi
Sent: Tuesday, September 04, 2007 4:49 PM
Subject: RE: The change in pricing and The launch of sun package
Dear Mr. Ravindra Bharathi,
Thank you for contacting
Tata Sky.
We have reached an agreement with Sun
TV and will be showing 15 of their channels on our platform soon. The pricing and launch date of the channels will be announced shortly.
Regarding Sports Channels, we understand your interest towards the mentioned Channels. We would like to inform you that talks are on for providing Channels on a-la-carte basis. However, we are unable to confirm a concrete timeframe on bringing the channel back on air but we will definitely keep you posted on it.
We appreciate the time taken to give us your inputs.
Should you have any further clarifications, please feel free to write to us.
Assuring you the best of our services at all times,
Warm regards
K.V.Anand
Chief Customer Operations Officer
Phone # 080-22163999
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From: Ravindra Bharathi [mailto:
[email protected]]
Sent: Monday, September 03, 2007 12:28 PM
To: Chief Customer Operations Officer
Subject: The change in pricing and The launch of sun package
Hi,
Thanks for making an effort to bring in Sun group of channels into the platform.(which i suppose are to be launched soon).
There have been a lot of rumours floating around saying that there will be a price hike of atleast 50Rs on the subscribers side for having these channels, i would like to comment on the fact that i Still have my cable connection and the cable guy gives me all the sun channels and the rest of the fta channels for less than 75Rs. Therefore i feel that the increase in cost on the subscribers side will be less appreciated as v are watching all of them at an even lower cost.
I would also like to assert on the fact that all the subscribers would appreciate a complete sports package including 2 Channels from NEO, Zee Sports, Goal TV and all the channels being broadcasted in India.
During My conversations to the customer care representatives lately regarding updates on the launch of sun channels, here are some responses i have recieved from the CC Centre.
"Sir, we are in the process of adding new channels including Sun Channles which will be on air soon. May be At the end of this week." (bfor 9th september 2007)
Regarding information regarding neo sports:
"Sir, We are putting our efforts into entering a long term contract with NEO, but i do not have any information regarding the same."
(which i hav been hearing since NEO was taken off air, Why are these giuys not updated with information, poor people have to take in all the anger with the customers)
When i wanted to know if neo will b avialable before the Australia Tour Of India.
"sir, As i said i dont have any update regarding NEO sports, But relating to the matches i would like to inform u that these matches will also be telecasted on dd. So there should be no problem to u."
All that i had to say to myself after a 30 minute conversation With custumer care executive was:
" If I have to watch the matches on DD then why should i pay Tata Sky 300 Rs a month to watch Channels that were offered to me at 5Rs per channel. I bought Tata For its exclusive Content in areas like
music, movies and Actv Facilities. But now neither of them are good enough to justify me buying Tata Sky or recommending it to others. Neither of the exclusive channels offered to me are launched till now! Actv Sports was good but now they have stopped showing the multiple camera angles, The virtual Eye is also gone! Why should i still be with TataSky. "
Leave alone the cricket lovers, Wat about people who like football, All football matches are telivised on Neo,Zee Sports And Goal TV. Do u think U will be able to keep them happy while the season has just begun.
I would glad if u could make comments on the same as i am answerable to people on the forum bcoz i was the only one who defended TataSky for being a quality service.
Please update any information relating to the change in pricing and the launch of sun package.
Regards,
A. Ravindra Bharathi,
Dear Mr. Bharati,
Can you please provide the e-mail ID of the Chief Customer Operations Officer at Tata Sky so that we can also bombard him with e-mail regarding the beaming of SUN TV channels. What do ya say?