Dear Mr. Sajib and Athmarajan,
Please do not pay any amount in excess to your actual usage shown on the log of the dialler. I now realise how many people are unaware of this fraud billing of
Tata Indicom with their much fancied Plug2surf modem. We stood very strong with them and myself and advocate friend Mr. VJ Mathew who too is using the same refused to pay any more amount and finally Tata Indicom accepted their fault and have accepted that we need to pay only the rent amount if the usage is within in the free usage as shown by the dialler of the log. So please stand very strong with Tata Indicom as you can very well sue them with the screen shot of the log. If you require any further support in this case please do not hesistate to email me. In the wider interest of the public who are not aware of this fraud by Tata Indicom please try to publicise this as much as possible so that people rally against them untill they stop this open cheating
PJ Joseph
This is another complaint by my advocate friend Mr. VJ Mathew who too purchased the same:
5th October 2007
From :
V.J.Mathew (Valamparambil John Mathew )
Advocate,
V.J.Mathew & Co.,
Advocates, Manikkiri Cross Road,
Pallimukku, Cochin-16.
To : The Nodal Officer,
Tata Indicom,
Kerala Region .
Sub : Excess Billing on data on Data Services on Number 09249508262
Ref : A/c. No.802742105
Our Tariff Plan : Value 325 - V data Plan
Sirs,
I purchased a USB modem from your authorised dealer in Cochin on 24/7/07 and the same was activated on 25/7/07. As per the above plan I am entitled for 1800 Minutes Data free per month ( 30 hrs. per month ). Thereafter I received my first bill on 27/8/07 Bill No.396225738 for the period 25/7/07 to 24/8/07 and the bill amount was for Rs.209.00 which was paid by me on 5/9/07 without looking into the time consumed . Thereafter I was served with the 2nd bill on 27/9/07 bill No.409035330 for a sum of Rs.1752.53 which is highly exorbitant, inflated and cannot be justified or supported with any documents from your side .
For your information I am using regular high speed broad brand at my office and residence and use your above USB only during my travel. As a lawyer I travel on 5 to 6 days out of the state and maximum usage was for looking into high court cause list of cases and my email, and in any event my use will be less than 10 to 15 minutes per day. I raised a complaint with your personnel who called me over phone to intimate me to remit my bill. Thereafter some other person called me and told me to remit the bill and when I raised the complaint he told he will provide me with details of the bill . Today also I got a call from one of your personnel and told me that I have to remit the bill as I have already exceeded 80% of my credit limit. By the time under protest I had already paid the payment yesterday on 4.10.07 to avoid disconnection during my travel . In the payment slip I have further noted my protest and complaint and stated that I have never exceeded 30 hrs. 1800 minutes in my usage which was given as free allowance. I would like to confirm that my usage of your service is limited to access my email only when I am travelling and I am sure that I have never exceeded 30 hrs. during the 2nd bill period. I was never given a complaint number when ever I lodged the complaint with your office . Unfortunately your personnel who called me today told that complaint has already been closed after attending my call as per the records . I was never given any satisfactory explanation or detailed billing to justify the above inflated 2nd bill of Rs.1752.53.
As per the log of my usage available on the dialler of your USB connection , I checked up the total usage during the period from 25/8/07 to 24/9/07 which comes only to 18 hrs.12 minutes.33 seconds, which is far below the free allowance of 30 hrs. Further I checked the log for the total period from the date of activation 25/7/07 to this day i.e.; 5/10/07and the total usage as per the USB log comes only to 30 hrs.4 minutes.37 seconds. This itself is sufficient to prove the error in your billing system . This excess billing is deliberate and intended to make illegal gains from the customers.
As you know we cannot tamper or misuse your USB modem log and the reading shown there in itself is sufficient to prove that I have never exceeded 30 hrs. during the billing period. We are also hearing lot of complaints from my other friends on the same Tata Indicom USB connection excess billing. It is unfortunate to note that we are not getting any service from your customer care inspite of our repeated telephonic intimation to redress the grievance of the customers.
In the said circumstances, you are hereby notified to take necessary action immediately to rectify your billing error and refund the excess amount collected from me vide 2nd ref. bill and ensure that this sort of excess billing and fraud won’t be repeated in future on the customers , failing which we will be constrained to stop availing your service and initiate appropriate legal action against you to recover the loss , damages and compensation , and in such an event you will be made additionally liable for all the costs and consequences arising thereon.
Yours faithfully,
V.J.MATHEW @ JOHN MATHEW.
Advocate.
Mob.9847031765