Tata Sky, Atom Technologies Sign Agreement
Tuesday, February 24, 2009
Atom's new technology will enable Tata Sky subscribers to make payments, subscribe or renew subscription through their mobile phones.
Tuesday, February 24, 2009: Tata Sky and Atom Technologies, a mobile/IVR payment solution provider, have signed an agreement to offer phone/ mobile payment solutions to over 3 million Tata Sky subscribers across India. Tata Sky is already using Atom's phone based Interactive Voice Response (IVR) technology and will now start with Atom's new technology that will enable Tata Sky subscribers to make payments, subscribe or renew their subscription through their mobile phones.
Tata Sky uses two kinds of Atom's IVR services to facilitate their subscribers. The first is the fully automated IVR model for top-ups, where in the subscribers can directly interact with IVR for topping up their accounts. The second service used is an agent assisted IVR model for buying set-top boxes, where-in the customer can call the Call Center Representatives (CCR), who after exchanging relevant information from the customer bridges them on Atom IVR which starts guiding customers to enter card details through the phone's key pad.
Atul Bansal, chief financial officer, Tata Sky, said, "Our association with atom Technologies for using the innovative Interactive Voice Response (IVR) technology will offer more convenience to our subscribers by providing them with additional option of making payments, adding top-ups and purchasing new Tata Sky connection."
Tata Sky, Atom Technologies Sign Agreement
Tuesday, February 24, 2009
Atom's new technology will enable Tata Sky subscribers to make payments, subscribe or renew subscription through their mobile phones.
Tuesday, February 24, 2009: Tata Sky and Atom Technologies, a mobile/IVR payment solution provider, have signed an agreement to offer phone/ mobile payment solutions to over 3 million Tata Sky subscribers across India. Tata Sky is already using Atom's phone based Interactive Voice Response (IVR) technology and will now start with Atom's new technology that will enable Tata Sky subscribers to make payments, subscribe or renew their subscription through their mobile phones.
Tata Sky uses two kinds of Atom's IVR services to facilitate their subscribers. The first is the fully automated IVR model for top-ups, where in the subscribers can directly interact with IVR for topping up their accounts. The second service used is an agent assisted IVR model for buying set-top boxes, where-in the customer can call the Call Center Representatives (CCR), who after exchanging relevant information from the customer bridges them on Atom IVR which starts guiding customers to enter card details through the phone's key pad.
Atul Bansal, chief financial officer, Tata Sky, said, "Our association with atom Technologies for using the innovative Interactive Voice Response (IVR) technology will offer more convenience to our subscribers by providing them with additional option of making payments, adding top-ups and purchasing new Tata Sky connection."
Tata Sky, Atom Technologies Sign Agreement
