Some more suggestions from me.1) Must fulfill their promises. They had promised for Music Choice Audio Channels which they advertise on promo channel no.998. They had said that Movie Central channel will be there. Nursery rhymes and jingles will be played in Actve Wizkids. None of the above is fulfilled yet.2) New channels like Star Majha, Mee Marathi should be there.3) They should allow users to add free to air channels.4) Showcase is a pure crap. They should play good movies including New Hindi, Old Hindi, English, Regional movies at low costs. Price should be decided on case to case basis depending upon the movie.5) Actve Games section is not refreshed for months.6) Postpaid billing must start.7) Just like broadbandforum, they should start the forum on their website wherein the customer care should post authentic posts for public viewing. This will also reduce the load on CC due to repetitive queries.8) Customer Care must be toll free for BSNL/MTNL/Tata Indicom users. At least local call number should be there for others. If satellite radio like worldspace can do that, why can't Tata Sky.Thats all for now. I will post more later.
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Tata Sky DTH: Suggestions and complaints here
- Thread starter kunal_janu
- Start date
- Replies 281
- Views 65,458
Dear Kunal
Following are the suggestions which i thing is very crucial for favourable publicity for Tata Sky
1)Clear Communication from TATA SKY :
Its must to have clear communication between customers and tata sky officials. i guess recent STAR cricket episode should serve as wake up call. With arround 38000 views in "Star cricket Launch" fourm itself is big numbers, i am still not talking about unlimited calls rcvd by TATA sky CC, just imagine the cost involved for handling such big numbers of call itself should be huge money. What irritates us more is some silly answers like "I am not aware that talks are going on" no comments etc....
Just imagine just 1 alert to all subcribers that deal with ESS is on and we will inform abt the final outcome by some date, itself was sufficient.
2) English movies on MOD (Showcase) : As dish tv already offering english movies in MOD, the strenght and power TATA & SKY should be enough to get some good english movies in MOD rather than some old movies which is being shown on tv many a times. Also when cost of showcase shd be arrounf 35-40 rs only.
3) Music channels & some exclusive channels : Please increase no of music channells ASAP , also try to get some exclusive channels, which will create vlaue for TATA SKY customers.
4) Imrpove TATA SKY Website: there is nothing new in the website for the existing customers, kindly try to revamp the website.
5) Introduce Channel on demand facility : i would like to suggest that TATA SKY should allow us to choose our own channels with some basic package which is available to all customers.
I hope these suggestions are enough for now. I also would like to tell to my co-bloggers rather than sending 100 suggestion at one go we should look to promote 2-3 suggestions at a time, once that is imlimented you can go for next lot
thanx
Pankaj
Following are the suggestions which i thing is very crucial for favourable publicity for Tata Sky
1)Clear Communication from TATA SKY :
Its must to have clear communication between customers and tata sky officials. i guess recent STAR cricket episode should serve as wake up call. With arround 38000 views in "Star cricket Launch" fourm itself is big numbers, i am still not talking about unlimited calls rcvd by TATA sky CC, just imagine the cost involved for handling such big numbers of call itself should be huge money. What irritates us more is some silly answers like "I am not aware that talks are going on" no comments etc....
Just imagine just 1 alert to all subcribers that deal with ESS is on and we will inform abt the final outcome by some date, itself was sufficient.
2) English movies on MOD (Showcase) : As dish tv already offering english movies in MOD, the strenght and power TATA & SKY should be enough to get some good english movies in MOD rather than some old movies which is being shown on tv many a times. Also when cost of showcase shd be arrounf 35-40 rs only.
3) Music channels & some exclusive channels : Please increase no of music channells ASAP , also try to get some exclusive channels, which will create vlaue for TATA SKY customers.
4) Imrpove TATA SKY Website: there is nothing new in the website for the existing customers, kindly try to revamp the website.
5) Introduce Channel on demand facility : i would like to suggest that TATA SKY should allow us to choose our own channels with some basic package which is available to all customers.
I hope these suggestions are enough for now. I also would like to tell to my co-bloggers rather than sending 100 suggestion at one go we should look to promote 2-3 suggestions at a time, once that is imlimented you can go for next lot
thanx
Pankaj
KARTHIKEYAN
Regular
Re: Suggestions To Improve Tata Sky Service Ok, here is a summary of all suggestions. Let me know if there's anything I havent covered. And if there are any more suggestions, please post by tonight, as I want to send this off by end of this week.1. BouqetsThe current packages are not relevant to most viewers. We would prefer to pick and pay for the individual channels, that we want to watch.Absence of South Channels and Sports coverage is very irritating, please buck up and let us know when they are coming! Current package is also weak in international and movie programming.All channels to have full language choice functionality2. HardwareUnlock STBs and let us buy from the open market. Alternatively, give us a wider choice of STBs incl. higher end ones with recording capability. 3. Payment mechanismMore convenient modes – Can we have post paid schemes and not just pre-paid?Can we have online payment?daily update of a/c balance4. Programming Quality issuesWidescreen content. STBs with component out. Zee channel quality should improve5. Software issuesGet rid of 8 digit number on sports channelsMake EPG more feature rich/ give more infoProvide ability to add FTA Channels which is currently disabledAdd automatic channel switching functionalityBack Button functionality does not work when switching from Active sports to regular channels6. Customer ServiceBoth through mail and call centre needs to be more informed. And can the number please be toll free?Also have a free no-risk trial period in place.
My suggestions:1. Make the "Back" button usable when active sports is on.2. Get rid of the 8 digit code3. Add regional movies to show case events4. There should be a separate bouquet for Sports channel.5. Apart from the packages, the user should be allowed to choose some channels on a a-la-carte basis.6. User should be allowed to have an option of installing a bigger sized dish antenna for better signal reception during rains.7. With multi room subsription, the user should be able to view different channels simultaneously.
reachsuriya
Newbie
hi> I dont know what way Tata Sky is using to find which channel is being watched the most... but according to the STB technology, here is a simply way to track it... With the help of subscriber id which is mapped with each dish receiver number, Tata sky simply has to load a Receiver tracking software which will show all sorts of reports like, > channel wise no. of subscribers viewing > no. of times the the channel has been viewed per day / per week / per month> total summary of favourite channels set by all the subscribers and prioritise the common favourite channels set.. etc.. This is the most easiest way of rating the channel and making a decision before removing a channel...> Give the option of polling through the subscriber remote itself, about he channel rating so that we can insantly register the feedback which will make them to choose the hot channels. regardsSuriya