Apparently, amex automatically waives the annual fees if you spend above X annually. But, amex doesn't work on Amazon, and quite a few other online retailers
So... Went with mom today and got her account shut down as well.
Now the next thing to deal with is the change in how they give me cashback.
Instead of adding back to my account instantly, they are doing it like this:
Would have to talk to customer care to understand what the fuck have they done now.
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