Unable to Change Fibre Plan from selfcare

[invisible007]

Whenever i try to change the plan i get this error , What can be the issue .?
I never changed any plan ..

 

[varkey]

Go to Modify Services --> Track Service Requests and see if you have any existing request open or in progress.

 

[shashankb]

The Selfcare is dummy sometimes . Give a letter to your CSC if its feasible in your area .
You can check with the 1500 Tollfree which they have . Btw they cannot change plans . They can surely tell you the status

 

[invisible007]

Go to Modify Services --> Track Service Requests and see if you have any existing request open or in progress.

Yes a 15 days old request for plan change is still in progress . Although plan is already changed ..it is still showing in progress.
Wth is wrong with bsnl ..
Now what to do ?

 

[sloj]

@invisible007 Find the Accounts Officer in your nearby office/exchange. They can cancel/close the order and even create a new one for you.