Yesterday I upgraded to 500 Mbps plan from earlier 300 Mbps one. The plan has changed as per the Tata Sky Broadband App. However, the speed is still unchanged at 300 Mbps. I called up CC and they confirmed that plan has changed from their end. I am testing using CAT6 cable connected to my PC so Wifi is not a bottleneck. Speeds are exact 320 Mbps Up/Down. They even marked my raised support ticket as solved. The CC guy told me that I should be thankful that I am receiving at least 300 Mbps. I told him categorically that I have paid extra for 500 Mbps speed!!!! I should get 500 Mbps. Cannot believe the height of incompetence.
Anyone knows higher ups to contact for this ?
Edit: I have rebooted the Router 10 times in last 24 hrs but speed is still 300 Mbps.
Anyone knows higher ups to contact for this ?
Edit: I have rebooted the Router 10 times in last 24 hrs but speed is still 300 Mbps.
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