'Verification' calls from 'HDFC Bank CC dept' - BEWARE

  • Thread starter Thread starter socrates
  • Start date Start date
  • Replies Replies 21
  • Views Views 5,083
@Smh yeah, it happens employees in private bank have a huge work pressure and impossible monthly sales numbers. If anyone have a huge pile of cash sitting on pvt account just move it to a govt bank use pvt banks for spending purpose only. I worked in axis bank I've seen colleagues discussing this possible scenario
 
All banks make pious pronouncements about not sharing ANY info over the phone but they are the ones who break the rules. If this was a genuine call then it just proves my point. Helpdesk told me they can't verify the number from their end but 'advised' me to use the card atleast for a token amount as the renewal was on 'hold' from their end. Still no response from their Twitter team. Covid has given all organizations a 'reason' to go easy on service.
 
Last edited:
As per RBI guidelines on enhancing security of card transactions, we have to temporarily disable your Online (Ecommerce), Contactless and International transactions on your card when we process the renewal card with new expiry date in the coming month. However, you can use your card anytime for swipe transactions at merchant outlets with PIN authentication and ATM transactions if applicable
Click to expand...
I was told by phone banking today to use the CC
Please be rest assured that you can use your card as you are doing it currently. We will pro-actively intimate you in advance the date of renewal card processing along with specific information on temporary disablement of Online (Ecommerce), Contactless and International transactions for security reasons. You are requested to activate the same post that date as per your convenience.
Click to expand...
How will they contact? By phone like the call I received today? Does that not contravene all their pious crap they hand out about not giving out ANY info on the phone, even when you call the phone banking number they tell you this.:oops:
 
Got my card today & the @@##$$ on +912516761226 wanted to 'verify' my details. I long had a suspicion that ppl from the banks AND the card manufacturer are responsible for these scams. I had posted another incident that involved a psu bank & its debit card in another thread. The bank still haven't responded to me on Twitter, its 3 days now.🤬 SBI had responded to me once in 9 secs. Yes that's right. After I posted a sms with a suspicious link they immediately confirmed that's its not sent by them. The RM's boss could not believe it & tried to be sarcastic till I chewed him up.
 
Last edited:
off topic...

At what frequency do they ask for KYC for CC.... it is really annoying.... I think they did it 3-4 years ago...

And they do not have any online process for doing that... have to physically send documents to their Chennai office.
 
For banks it is easy... RM is cooperative and most of the times banks are nearby.... for CC documents have to be sent to Chennai by post....
 
UPDATE: HDFC Bank finally replied to me today & confirmed that the number is NOT initiated by them, they call it a 'vishing' attempt. You guys can add that number to your block list so you don't have to waste your time & talk to a crook. This also tells us a lot about Truecaller
 
Last edited:

Back