When u send an email to TRAI, TRAI asks that same question to the concerned company, along with the justification for not addressing the issue. And then the company haa to attend to ur issue & rectify it. Not only that, they also have to send a letter to u + to TRAI once the complaint is solved to ur satisfaction.But yes, u r the best judge of conditions in ur locality, so its ur call whether to go to TRAI or not! 