I asked if keep HD/DVR can i get 100% for that he said NO.... only this much i can get........
This is where u shud have nailed him - First he claims that HD DVR connection gets 100%. Then he says that if U BUY HD DVR, then u wont get 100%. What logic is that? I am pretty confident that guy doesnt know anything, and he is trying to hide his inefficiency by making such false, baseless claims.
By now i wud have really sent a strongly worded mail to TRAI, and a copy of it the D2h guys, saying them in their faces "TAKE THAT!!"