So, I ordered food the day before yesterday from Swiggy. It was chicken and paneer. And, I got diarrhoea the very next morning. I suspect it was the paneer because me and sister both got upset stomachs while my mom who only ate the chicken was fine. Now, I already rated it 4 star the same day after consuming the food. I can't re-edit like I can in Amazon or Flipkart. So, it is bugging me. Why do food ordering services hide the reviews and not allow re-editing of the reviews? Is it only in Swiggy? I have used Zomato before when I was living in Mumbai and I remember they too hide those.
Why do food delivery services hide reviews?
- Thread starter riju
- Start date
- Replies 16
- Views 1,561
Zomato allows you to edit your reviews. I have edited many of my restaurant reviews if their services are getting bad. Some respond, some don't.
Well you should have waited for the results in the morning before giving it a 4 star
On a serious note, these services take money to remove negative reviews as well.
That was my bad. I really should have waited. I emailed Swiggy about it and they gave me a 30₹ discount coupon. I don't need no stupid coupons. Just make the reviews seen, so that people can know if the quality of the food of that particular restaurant has been great or not recently. It would have saved me from a day of stomach aches.
These companies should make the reviews public.
A single cloud kitchen in my local market pays close to 3.5L in commission to swiggy/zomato every month. This is in addition to money paid for promoted listings and other upgrades.
They have no incentive to downgrade or delist these outlets.
They have no incentive to downgrade or delist these outlets.
