1. Since last 6 days my SR to set up VOIP is open. They are not able to setup even VOIP in my
router.
To hide their incompetence, they get a Happy code from me and reschdule the SR stating that customer requested to rescheule.
I have highlighted to CEO and
[email protected]
2. Some of you are asking me from where did I get this 70% number.
It's statistics, the performance assessment in any company is like a bell curve (normal distribution of performance assessment ratings)
It looks like this
The truly performing people constitute only 15% of the population. The other far end is the % of absolute dumb morons.
But most of the average junta is in 34.1% + 34.1% about 70% of population is there because they do brick work. They have no real competence but in line with organizations requirement they meet the bare min expectations and organizations make no effort in improving their capability because they meet the bare min.
e.g. a field engineer from airtel who comes to your home knows nothing but defined procedures and methods like joining and laying wires but ask them about bridge mode, port forwarding, port triggering, opening ports, firewall and he knows absolutely nothing. To make it worst he does not admit that he does not know but makes potentially technically wrong statements.
It's a matter of perspective on this statement of incompetence made by OP.