Another Mare happened. Dont know when sundirect is going to improve the service. I bought "Pluto" package through sundirect website after a successful recharge of 1000. The website said it is "Active" on the next second when i clicked on "Purchase". But i was not getting the "Pluto" package channel and i thought it may take some time to get activated. But even after two days from the date of activation i didn't get the channels. So i called up to the customer care to know the issue. They said the package is active. So they said they will refresh my account details so that it will be activated again. They asked me remove my smart card once and re-insert. After doint this, i got the Pluto package channels in 10 mins. I was happy that moment. But when i logged in next day to self care port i was in shock. My account balance was low and i went to see the package purchased details. To make me more wonder, Sun direct is activated "Pluto Plus" package too which i never asked for. Now i have both Pluto and Pluto Plus packages activated. I just called up to CC and said the same. They have registered a complaint and said the wrong package will be de-activated within 24 HRS and the money will be refunded to my account. Such a care less mistakes should not happen in package activation as we , as a DTH customer paying for each and every bytes of signals we receive through our Dish. Sun direct should be very careful in handling the package activation - de activation requests as it really hurts the people when they do it something wrong.
wrong package activated
- Thread starter sakthi
- Start date
- Replies 14
- Views 6,080
SUN DIRECT is never going to improve their services. I was Out of station last week and Yesterday night i wanted to see "Just for Gags" in POGO Channel. To give me a shock, when i tuned in it said "Scrambled"., as it was late night i called today morning and spoke to CC People. They said, there is no issues with Package or channels. All are active. So i will get my Kids channels back in half an hour. But it was not happened as said so gave call to CC 3 times today. But still i am not getting CN, Pogo, Disney etc.When i logged (Just now) to SD website., i wondered again. There is no Pluto Plus package in my account. I could see only Ten Sports Pack is active. Pluto Plus has been removed and also the amount has been refunded again to my account. I never asked them to do it so !!I do not know now i need to recharge or call CC and ask them to reactivate??
array O sambho
Newbie
^^^^^^^^^^^^
Your above two posts contradicts each other.
In the first one, you say, you asked cc to deactivate Pluto Plus. In the second, you say, you never did it.
Did you have your memory reset anytime between august and October??
Your above two posts contradicts each other.
In the first one, you say, you asked cc to deactivate Pluto Plus. In the second, you say, you never did it.
Did you have your memory reset anytime between august and October??
Hurry My junior,If you do not understand .. or do not know how to understand the article the ask me.In the Month of August, I purchased Pluto Pack and acitvated through web. But only in the web it said it is active but i was not getting the channels.When contacted CC, SD has brilliantly added "Pluto Plus" in my account instead of activating Pluto Pack. No i had both "Pluto Plus and Pluto" on my account.When this info came to my knowledge after checking in web, i raised a compliant to deactivate the Pluto Plus pack. But again the brilliant SD like you, deactivated "Pluto" instead of Pluto Plus.I thought getting additional knowledge not an hurt and correct amount has been billed for Pluto Plus refunding the amount for Pluto Pack and i was enjoying the service.But in this month, i do not know how SD became one time brilliant like you. They deactivated Pluto Plus pack and refunded the whole amount to me.On seeing the story, i got Pluto Plus pack from till Oct as free.. GOT IT!!!!
array O sambho
Newbie
looks like I hit a nerve. cool down senior