Zee Dish TV DTH Customer Care

[ssk]

I have to renew my subcription. After two months later I switch on my DISH TV stb.I CAN NOT WATCH EVEN FTA CHANNELS, AFTER A FEW SECONDS IT ONLY SHOWS, CALL DISH TV CUSTOMER CARE ON 1-901-180-3474. It can not allowed me to do channel search.Anyone facing same problem.

 

[ravikumar_sri2001]

Yes, i also facing the same problem. Dish TV customer care is telling that that even to view FTA, we need to subscribe anyone of the package. Thanks,Ravikumar.

 

[India]

Yes it is right because, now Dish Tv is provided DD Direct thorough their system form different Sat.You just need update your software from Setting menu with active VC of someone and than you can see it.Your software is not updated since March 2007 when this number was there. In new software you would see new number 1 860 180 3473.

 

[maruti mest]

hello india,I am from dombivli, I am facing the same problem.I have CD1004is stb. what should I do to solve the problem?If it is of sftware problem, how should I achieve the upgradation?Please tell me the step by step upgradation process helpline no. 1860-180-3474 flashes on sceen when I turn on tv thank you

 

[Husain_Zaidi]

Dear Sir,Let me start with my pain points:1. I am a customer of Dish TV and exploited one. 2. Till you system works, its great but any extraordinary requriement/request is a pain. e.g ordering MOD3. You technical service is "Horrible", "Pathetic " in all sense.4. You customer care team, has only pre-prescribed statements to answer to customer and even some time don't know how to talk. 5. When they transfer their call to their seniors, seniors behave in funny manner...they pick up phone and say that they are not able to hear properly. this happened multiple times and happened today on 24.10.2009 at 3.35 PM when i called for an outstanding complaint (due since 10.Oct 2009). He (Sriram) pretended that that they are not able to hear while the first person (Manish) who received the call had clear communication.I have this connection since May 2008. Whenever i have to call your customer care number 18601803474, it has been extremely horrible experience. Whenever i ordered Movie on Demand (MOD) it gets affected after 24 Hrs.Recently i paid subscription for one year (valid till Oct 2010- biggest mistake ) and every day-1. I switch on my TV i have to read the message "renew your subscription to avail the service" for few minutes and then it goes off, of its own. 2. Dish TV BOX behave erratically some times, it shows messge that check your VC card.3. Some time TV has no signal from DISH TV Box.I have complaint for this on 10 Oct 2009, repeated on 14/15 Oct 2009 as no one could attend this complaint. Later on i again complaint on 16th/17th/18th and 19th Oct 2009 as no one turned up. I have to live with the POOR performance of DISH TV. Every time i called i was asked to do some drills like switch on /off set top box, remove cable, insert cable and remove/insert card. but problem could not be solved. Once a suggestion was given to do all these things every day (funny technical advise).Later on 21st Oct 2009, a guy came home and he had some other drill to do i.e. check signal...and he did some thing and went off. I got sms that complaint is resolved. However to my expectation, it was no change.I complaint again on 22nd Oct 2009, 23.oct 2009 was told that after doing all above drills that technician will visit within 6 working hours. (However defination of working hours is not known to any one). Today (24.Oct 2009), i got an SMS that mr. Mayur will visit me at 12.00 PM on 24.10.2009 and a number was given. After waiting for hours i called on the number given in SMS and was told that the complaint is there, but technician will not come for next two days and was also told that such SMS'es are usual.It took 12 days for Dish TV to send a technician who could not solve problem...what a customer service.when i call the Dish TV customer care , i was told that technician wll visit me within 6 hours from 9.30 AM. The person on customer care was not even aware that 6 hours have passed by (as i called at 3.33 PM).. on my query to confirm till when the working hours will last the person has no answer, he even mentioned that technical department can only confirm and he has no clue. Then he transeferred this call to his senior (Mr. Shriram), who pretended that voice is not clear and tried to handup the phone.. I am fed up of calling this customer care of DishTV as they have standard answers:1. Aapko batana chaunga.2. Set of drills as mentioned above.3. No specific commitment and confidence in resolution.To summarize, i am fed up of PATHETIC Service of DISH TV...and request you to please let me know, when this problem can be solved. I am going to again call today at 8.30 PM, if technician does not come. But i am sure that my problem will not be resolved.Hussain Zaidi

 

[Sushubh]

i dont think its a good idea to publish your VC number online. anyways. zee dish tv customer care service has been horrible since day 1. its an established fact. you can do little about it.

 

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[saurabh_g]

If Your problem is still not resolved then just write a mail to Dishtv Customer care and get your problem resolved immediately.

Email id of Dishtv Customer care: [email protected]

 

[icycool25]

@Saurabh,The suffering customer has already called the CC several times and sent them several mails, but that did not help. So just calling the CC cannot get the problem "resolved immediately". Speaking to Dish TV customer care is a real pain in the ass.

 

[raj25]

I have had no problems with dishtv service for the last 2 years. Oh..... Wait.... Yes ...yes.... Now I remember. I discontinued the hopelessly horrid service 2 years ago and threw the STB into the garbage bin. That is why it has Dishtv been problem free for the past 2 years.

 

[shaile]

Tata Sky has relatively better customer service check the thread: Tata Sky's Customer service is Really Better than Other DTH Providers