Unable to access my router from remotely!

[redlbug]

Hi,

I have my newly installed BSNL ftth with dbc router for my home , which is working fine as of now with internet connection and speed.
but I am not able to access my router remotely or access from other ISP network.

before I have tried to access my home router thru DDNS server but my bsnl router has two predefined DDNS servers are paid one and
also I am not able to add free DDNS server. so concluded to get static ip and access my router remotely and i am not sure
this could be router fault or any router settings issue.

I have enabled remote access from below router page. still I am not able to access my router remotely.
even enable those ports with ticks, router doesn't save the settings. once i reboot my router the ticks are gone.

I am not sure am doing the right way.

Kindly guide me how to proceed further.
Thanks

 

[stringer.6]

hi @swapneelp ,

i am pretty new to NAS
i dont know what Zerotier is.

is there no easier way to connect to it ??
i mean come on ,its a NAS , its supposed to be accessed via the net ..

Also i have synology default app quickconnect running.
but it says there is somee issue with my home network..
see attached pic.

 

[pswapneel]

@stringer.6 There is a high probability that your ISP (Seven Star Digital Network Private Limited - AS132296) has implemented CGNAT. If that's the case, then Quickconnect direct method will not work as the connection doesn't hit your router at all, thus never reaches your Synology NAS. The only option is to get a static IPv4 from your ISP and forward the necessary ports. The link which I've shared above has details of ports to be forwarded in the router.

For better QuickConnect performance, it is recommended that you go to Control Panel > External Access > Router Configuration to configure port forwarding for each service:

• DSM: 5000 (HTTP); 5001 (HTTPS)
• Photo Station: 80 (HTTP); 443 (HTTPS)
• Cloud Station：6690

Instructions page

Alternatively, Quickconnect can also work via a Relay server. You need to enable 'QuickConnect relay service'. However, do note that with this method, your connection/access will be relayed through a Synology Relay Server. Access using this method will be considerably slower. The above link has details for enabling the QuickConnect relay service. Hope this helps.

 

[vignesh_venkatesan]

7 star digital uses CGNAT so you have to either use Zerotier or get static IP.

 

[stringer.6]

@stringer.6 There is a high probability that your ISP (Seven Star Digital Network Private Limited - AS132296) has implemented CGNAT. If that's the case, then Quickconnect direct method will not work as the connection doesn't hit your router at all, thus never reaches your Synology NAS. The only option is to get a static IPv4 from your ISP and forward the necessary ports. The link which I've shared above has details of ports to be forwarded in the router.



Instructions page

Alternatively, Quickconnect can also work via a Relay server. You need to enable 'QuickConnect relay service'. However, do note that with this method, your connection/access will be relayed through a Synology Relay Server. Access using this method will be considerably slower. The above link has details for enabling the QuickConnect relay service. Hope this helps.

hi ,
@ swapneel
Thank for the prompt reply
I agree with you regarding 7 star being CGNAT and i may not be having a static IP.

"You need to enable 'QuickConnect relay service'"
how do i do this ??
where ?? On the NAS ?

Also , will something like no ip.com help ??

 

[stringer.6]

7 star digital uses CGNAT so you have to either use Zerotier or get static IP.

Can you guys help me set this up ??
remotely ??
work from home

 

[stringer.6]

@stringer.6 There is a high probability that your ISP (Seven Star Digital Network Private Limited - AS132296) has implemented CGNAT. If that's the case, then Quickconnect direct method will not work as the connection doesn't hit your router at all, thus never reaches your Synology NAS. The only option is to get a static IPv4 from your ISP and forward the necessary ports. The link which I've shared above has details of ports to be forwarded in the router.



Instructions page

attached screenshot of router configuration test performed by the NAS.
things seem ok there
that means at the Tenda router

but there is a ONT after the tenda that is the fibre line

Maybe there is some issue there ?

should i connect the NAS directly to my optilink ONT and try ??

 

[stringer.6]

when i try port forwarding rules on the NAS as instructed here

QuickConnect | DSM - Synology Knowledge Center

Synology Knowledge Center offers comprehensive support, providing answers to frequently asked questions, troubleshooting steps, software tutorials, and all the technical documentation you may need.

www.synology.com

this happens

 

[pswapneel]

@stringer.6 As I've mentioned in my last comment and as confirmed by @vignesh_venkatesan, your ISP has implemented CGNAT. Port forwarding will not work unless you get a static IP from the ISP.

Alternatively, as mentioned, you could look at installing & configuring Zerotier.

 

[stringer.6]

these are my network setting on the NAS

LAN setting on the NAS

Tenda F3 settings

 

[stringer.6]

@stringer.6 As I've mentioned in my last comment and as confirmed by @vignesh_venkatesan, your ISP has implemented CGNAT. Port forwarding will not work unless you get a static IP from the ISP.

Alternatively, as mentioned, you could look at installing & configuring Zerotier.

Can you help set this up ??

can i host a website using this setup ?
or will i have to move to a static IP only in the end ??