MTNL Delhi Freedom_ul_800_combo plan help

[Neohacker]

Three days ago i updated my plan from trib599 to this freedom 800.
On mtnl website in my profile my plan has been changed but I'm not getting 2mbps speed.
It's 11pm and still 512kbps speed is coming.
What to do?

 

[India_King]

Call MTNL helpline. Maybe online status has been updated but freedom 800 plan has not been enabled at the technical end. Might take couple of more days to get activated.

Maybe its not just you. Combo 800 plan has this kind of problem. Speed may not get automatically to 2 Mbps on some days.

By the way, have tried resetting your Modem?

 

[Neohacker]

Call MTNL helpline. Maybe online status has been updated but freedom 800 plan has not been enabled at the technical end. Might take couple of more days to get activated.

Maybe its not just you. Combo 800 plan has this kind of problem. Speed may not get automatically to 2 Mbps on some days.

By the way, have tried resetting your Modem?

Resetting? Or restarting? I restarted it turning switch off and on the main power switch.

 

[India_King]

Resetting? Or restarting? I restarted it turning switch off and on the main power switch.

Yes i mean restarting.

If any of your neighbor also have 800 combo plan. Ask him if he's getting the speed.

Call technical support to find out whether your plan has been activated or not.

If nothing works out. Register complaint. Go to your area MTNL commercial officer.

You can make complaint here.

:: Grievance Redress Mechanism in Government ::

 

[xyx2000]

Check your modem stats , have they updated your sync rate to 2 mbps ?

 

[xyx2000]

If sync rate is still 512 kbps , email deadsl@bol.net.in ask them to update it according to your plan .

 

[Neohacker]

Yes it updated to 2mbps in night but still speed remains same 512kbps.
I called them and they gave me a complaint no.

 

[India_King]

A fast way to resolve your problem in MTNL is to visit Commercial officer. Is there a MTNL exchange near your area? Submit your complaint in writing. There are fair chances that your problem will be fixed.

 

[Neohacker]

It's been 10 days now and i complained like 4-5 times but they cleared all my complaints without fixing the problem.
I even called SDO but they said he is on training for a week.
What should i do?

 

[India_King]

It's been 10 days now and i complained like 4-5 times but they cleared all my complaints without fixing the problem.
I even called SDO but they said he is on training for a week.
What should i do?

From MTNL website-

In case if you have any difficulty regarding faults/service of your landline/broadband/mobile/leaseline please contact following Senior Officers of MTNL. The list is also available on directory enquiry phone no.- 197

MTNL Delhi - Customer SelfCare Portal : Online Book Landline, Broadband and other services

MTNL Delhi - Customer SelfCare Portal : Online Book Landline, Broadband and other services

If you can't reach them on Phone. Go straight to their office with written complain to meet relevant officer. There are good chanced that your problem will be resolved.