do not waste your time and money. this isp is only good for downloads because of no fup and if u cant even download properly then i would suggest you to change your isp.
trust me , i have tried a lot on packet loss issue ,
netflix , twitch bufferings etc. they just dont get it. your packet loss will not be fixed until they move to pure ftth . forget about bufferings. i doubt it will ever get fixed.
the thing is in my area its just excitel and 1 more local isp that gives 5 mbps for 1k rs. this is the only reason why i am still with them otherwise i would have changed isps months ago. its just not worth all the headache