ACT Broadband Bangalore Reviews

[broadband.act]

I have not heard back anything still

Hello,
We have already forwarded your complaint to the concerned department. They will shortly get in touch with you. We appreciate your cooperation for the same.
Regards,
ACT Broadband

 

[jsvasan]

Hello Mr. Srinivasan,
Thanks for providing u your customer details. We will make sure the problem gets resolve ASAP. Our team will shortly get in touch with you.
Regards,
ACT Broadband

ACT Broadband -[color=rgb(51,51,51);font-family:'Helvetica Neue', Arial, sans-serif;font-size:13px;] Got an sms that my complaint has been "handled" and complaint closed - when NOT A SOUL called or came to install !! [/color][color=rgb(106,180,151);]#[/color]SCAM
This is RIDICULOUS, heaping salt on injury!

 

[st721x]

Hello All,
I sbumitted a querry to get new connection yesterday morning and by afternoon an executive showed at my home ready to get my login. He asked me to submit the documents and money, so that he can log my file in ASAP. I told him that I have to think about it and will let him know. To my surprise today morning he showed up with technicians ready to get the wiring done. He asked me to submit the documents and money and he promised me that by tomorrow I will get the connection activated. I asked him whether do they work on Sundays. He confirmed that they do. He asked me to submit ID Proof, Address Proof and One Photo. I gave him Passport Copy for ID Proof and One Photo. And paid Rs. 1735 (500 for installation + 1099 one month advance payment + 12.3 % Tax) For address proof I didn't have any copy. So he asked me to email my Postpaid bill and Bank Account Statement to his Manager's email ID. I have forwarded the same to him.
Now let us see what happens. I will post the proceedings.
*The executive's name (who collected the document and money) is Lokeshan.
------------------------------------------------------------

 

[vj_0987]

bhai lage to batana sabko...kyuki reliance lagane ki main bhi soch raha hoon..and definately post the speed test results...

 

[egunda]

I am still waiting for my answer on my last query. Got a call from nodal office few days back back have not heard anything yet from them after that.
Meanwhile my internet is down again from past 3-4 days. Registered the complain 2 days back and still no resolution.
Complain number: 0001158442
So all those people who are planning to go for ACT broadband, this is what their service is all about.
Their service goes down for hours and connectivity to majority of websites is lost and they have no clue about that [my last query that i raised about]
They do not follow strict SLA for the downtime complain.

I think its time for me to say goodbye to ACT broadband. You are not reliable, your service is pathetic and your support team is of no use. They just know to say a line in a very good way "sorry for the inconvinience caused" when they actually are not

 

[st721x]

Today I got call from their Verification Department and they said that my account will get activated in 6 days. Yesterday the executive who collected the money and documents said that it will get activated by today.
Lets see when it will get activated.

 

[st721x]

About an hour ago I got call from customer care and they have activated my account. GREAT. I can say that I am impressed by their commitment towards implementation and activation. For now I am happy with their service.
But the major aspect lies ahead and that's service and support.

Here is my speed test result.


I will keep posting about the speed and any service issues.

 

[broadband.act]

I am still waiting for my answer on my last query. Got a call from nodal office few days back back have not heard anything yet from them after that.
Meanwhile my internet is down again from past 3-4 days. Registered the complain 2 days back and still no resolution.
Complain number: 0001158442
So all those people who are planning to go for ACT broadband, this is what their service is all about.
Their service goes down for hours and connectivity to majority of websites is lost and they have no clue about that [my last query that i raised about]
They do not follow strict SLA for the downtime complain.

I think its time for me to say goodbye to ACT broadband. You are not reliable, your service is pathetic and your support team is of no use. They just know to say a line in a very good way "sorry for the inconvinience caused" when they actually are not

Hello,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any queries. Thank you for your cooperation.

Warm Regards,
ACT Broadband

 

[egunda]

Hello,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any queries. Thank you for your cooperation.

Warm Regards,
ACT Broadband

Thank you so much Kiran for looking into the matter. I really appreciate the effort you have put to resolve the matter. People like you are asset to any company. Just wish if your team members can learn something from you.

I have an idea which can help in taking the measures proactively.
You can create a software/script at your end which will just keep pinging the switch at scheduled intervals and as soon you start seeing request timed outs you will know that the connection to the switch is down and hence the end users/subscribers connected to that switch have also do not have connectivity.

Like in my case, the connectivity was down and no one on your side knew about it until i registered a complain.

Also,
I am still waiting on [color=rgb(0,0,0);font-family:Arial;font-size:small;]Ticket#2013072510000611
I was so irritated that time because i was working on an urgent office issue and because my internet went down, i had to drove all the way to my office 30 kms away at 4AM in the morning. Just want to make sure such events are minimized in future.[/color]

 

[alphaomega]

Also,
I am still waiting on [color=rgb(0,0,0);font-family:Arial;font-size:small;]Ticket#2013072510000611
I was so irritated that time because i was working on an urgent office issue and because my internet went down, i had to drove all the way to my office 30 kms away at 4AM in the morning. Just want to make sure such events are minimized in future.[/color]

Unfortunately, with regional players ( ACT, Beam, BBNL, You etc ) in the ISP space reliability is a big issue. The biggest drawing factor for people is the awesome speeds which these regional players advertise and decent FUPs which the national level ISPs are struggling to match.
With national ISP you can expect to some extent QOS and reliability but speeds suck.
I am a subscriber of BBNL ( regional player from Bangalore ). Although I have a 10 Mbps downlink and a 4 mbps uplink, virtually everyday there is a downtime of 30 mins to couple of hours. So my respite is to have a second connection, in my case, a Tata Photon dongle. I use this till such time the BBNL line comes up again.