ACT Broadband Bangalore Reviews

[DB Broadband]

Please please please do not go for ACT.
My story so far is that I have paid them 4.5K advance, and 3.7k per month for the subscription (50 mbps line)
My initial connection was delayed by almost a month.
Within 10 days of getting the connection, the line was down for 14 days. I have faced intermittent disconnections since then. My connection has been down for the last 3 days. Their customer service is pathetic. When you call them, they tell you that they will get back within the next 1 hour. No one ever calls back ... EVER! All you hear from customer service is lies. My internet has been down 25% of the time I have had this connection.
Read full report here: https://broadband.forum/topic/66840-act-broadband-fraudulent-and-incompetent-please-do-not-get-act/

 

[broadband.act]

Please please please do not go for ACT.
My story so far is that I have paid them 4.5K advance, and 3.7k per month for the subscription (50 mbps line)
My initial connection was delayed by almost a month.
Within 10 days of getting the connection, the line was down for 14 days. I have faced intermittent disconnections since then. My connection has been down for the last 3 days. Their customer service is pathetic. When you call them, they tell you that they will get back within the next 1 hour. No one ever calls back ... EVER! All you hear from customer service is lies. My internet has been down 25% of the time I have had this connection.
Read full report here: https://broadband.forum/topic/66840-act-broadband-fraudulent-and-incompetent-please-do-not-get-act/

Hello Sir,
[color=rgb(0,0,0);font-family:arial, sans, sans-serif;font-size:13px;]We are sorry for the inconvenience. We will address the issue soon. Thanks for providing your Customer ID and we will get back to you ASAP.[/color]

Regards
ACT Broadband

 

[egunda]

Dear ACT.
My internet is down again. I am not surprised.Edit: And its up again after a downtime of 2 hours and i am very sure no one will be able to answer this question: why it was down? The nameservers of ACT were working but all the requests were getting timed out. Even ping was timed out.

 

[Smokinjoe]

Hi Egunda,
Just a thought. Where is the ACT box located? If it is in some other house, probably they are switching it off. If it is in your home, then im not sure.

 

[egunda]

Hi Smokinjoe,
The box is located at my place only and i am providing electricity to it. It was switched on.

 

[Smokinjoe]

Hi Egunda,
Strange. I've been using ACT since a year and about 5 - 6 times it went down. All of the time except 1, it was a cable cut issue. Maybe the location does matters.

 

[mr_vasanth]

Hello All,
I sbumitted a querry to get new connection yesterday morning and by afternoon an executive showed at my home ready to get my login. He asked me to submit the documents and money, so that he can log my file in ASAP. I told him that I have to think about it and will let him know. To my surprise today morning he showed up with technicians ready to get the wiring done. He asked me to submit the documents and money and he promised me that by tomorrow I will get the connection activated. I asked him whether do they work on Sundays. He confirmed that they do. He asked me to submit ID Proof, Address Proof and One Photo. I gave him Passport Copy for ID Proof and One Photo. And paid Rs. 1735 (500 for installation + 1099 one month advance payment + 12.3 % Tax) For address proof I didn't have any copy. So he asked me to email my Postpaid bill and Bank Account Statement to his Manager's email ID. I have forwarded the same to him.
Now let us see what happens. I will post the proceedings.
*The executive's name (who collected the document and money) is Lokeshan.
------------------------------------------------------------

Hi st721x,
in which area you are staying ? Could you please provide me the executive contact number ? You can msg it to my mobile number "90 three six 34 two four 66". I have applied for transfer of connection. 10 days are gone and still no response from them. I am staying in Nagawara, near Mantata TechPark. Thanks for your help.
ACT guys,
[color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]My [/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]ticket[/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;] number is - 1221583.[/color]

 

[st721x]

Hi mr_vasanth,
I am staying in Banaswadi area. And your area might have a different executive. Anyway I have messaged you his name and number using this forum. Hope you find solution from him.

 

[broadband.act]

Hi st721x,
in which area you are staying ? Could you please provide me the executive contact number ? You can msg it to my mobile number "90 three six 34 two four 66". I have applied for transfer of connection. 10 days are gone and still no response from them. I am staying in Nagawara, near Mantata TechPark. Thanks for your help.
ACT guys,
[color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]My [/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]ticket[/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;] number is - 1221583.[/color]

Hello st721x,
[color=rgb(0,0,0);font-family:arial, sans, sans-serif;font-size:13px;]We apologize for the issue you are facing. We will forward your request to the concerned department and we will make sure the issue gets resolved at the earliest. Kindly share your customer ID or contact no. with us so that our team can get in touch with you shortly.[/color]

Regards,
ACT Broadband

Hi st721x,
in which area you are staying ? Could you please provide me the executive contact number ? You can msg it to my mobile number "90 three six 34 two four 66". I have applied for transfer of connection. 10 days are gone and still no response from them. I am staying in Nagawara, near Mantata TechPark. Thanks for your help.
ACT guys,
[color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]My [/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;]ticket[/color][color=rgb(40,40,40);font-family:'Droid Sans', helvetica, arial, sans-serif;] number is - 1221583.[/color]

Hello Mr. Vasanth,
[color=rgb(0,0,0);font-size:13px;]We regret the inconvenience and will address the situation immediately.We will forward your request to the top level of authority and we will make sure that your problem gets resolved ASAP. Thanks for sharing request number with us. Our team will contact you at the earliest.[/color]
Regards,
ACT Broadband

 

[KMBangalore]

[color=rgb(65,65,65);font-family:Arial, Helvetica, sans-serif;]I got ACT Broadband two months ago (July, 2013) because I heard that the speed is awesome. Considering I work from home this was a necessary prerequisite. I as such have no complaints about the speed but what use is speed when there is no connection in the first place. From when I have got it I have called their customer care atleast 10 times a month! The customer care mostly sounds indifferent and if I mention that it is an urgent request they don’t seem to care and end up being rude. The technician they send over is just bad as he cant seem to find a good solution for this. With very late service coupled with rude customer care I don’t understand who found this service good!? Now I can’t cancel this service because of my non-refundable 6 months payment. Highly disappointed - might as well go back to my slow but reliable BSNL connection.[/color]