ACT Broadband Bangalore Reviews

[broadband.act]

Hi ACT..... in all honesty I love the service provided but in all fairness i should'nt have to diagnose and reboot the connection every 3 hours to work when i believe the service is almost world class.
However I am testing this out.... and i will have to dis-continue the service if the problem persists.
Please fix these issues. I have 4 residents who are ready to take new connections as well but now i'm in 2 minds because they would not be able to diagnose the disconnect issue and they would end up wasting their money... hence i still don't know if i should recommend.
Well you guys are doing a good job but your almost this close to being world class..... why waste this opportunity when ACT is already miles ahead of its competitors in terms of the plans provided.
I really hope the bangalore consumer gets easy access to internet connections( without the frequent disconnect) like this.
P.S. I make my frens in other countries really jealous about my internet connection.

Hi Nitish,
We apologize for the inconvenience. Kindly share your customer ID so that we can help you in resolving the issue ASAP.
Regards,
ACT Broadband

Worst broadband......I am using the ACT broadband since last one and half year....but Ihave not faced any issues for the one year..but from the last 6 months......my internet is gone for atleast 3 days each months....if you will register a complaint no body will call you and it may take 3-4 days to resolve the issues...and the worst part they gave me wrong bill for month of january...and then I registered a complaint regarding wrong bill and they are not able to resolve the bill issues until now it has been more than 40 days and still no body resolved the issues.....

Hi Satyendra,
We are extremely sorry for the inconvenience. Kindly share your customer ID or registered contact number with us so that our team can help you in resolving the issue ASAP.
Regards,
ACT Broadband

 

[Satyendra]

Hi Nitish,
We apologize for the inconvenience. Kindly share your customer ID so that we can help you in resolving the issue ASAP.
Regards,
ACT Broadband
Hi Satyendra,
We are extremely sorry for the inconvenience. Kindly share your customer ID or registered contact number with us so that our team can help you in resolving the issue ASAP.
Regards,
ACT Broadband

Hi Act,
My user ID is 10484795
Thanks & Regards
Satyendra

 

[Dhanush Kumar.K]

I am Dhanush from Bhuvaneshwari Nagar,Bangalore.I wanted to apply for actbroad band but my area has not cleared the feasibility for the past 1 year.The thing is that all my surrounding area has.My address is Bhuvaneshwari Nagar,CV Raman Nagar,Bangalore 560093.This address does not have feasibility whereas Nagwarpalaya(about 500m from bhuvaneshwari Nagar with the same pincode) has act broadband.It has not been updated in act website also.Many people will start applying for new connection as BSNL and airtel are the only services available.There is no fibre to home technology in this area till now. BSNL is dead slow whereas Airtel is expensive.Whenever I call act and asked when will bhuvaneshwari nagar clear the feasability,they say it will take 2 months....but its already a year.When I send a mail for a new connection,the reply is "we regret to inform you that currently our services are not available in your area. We are putting our best efforts to make our services available in your area. We will intimate you once we are ready to serve you.".....I guess it wont take a year if u guys are putting the best efforts to make ur services available in my area if act broadband is present just 500 m from my house......
Hope you take this into consideration.
I am looking forward for a new connection.(obviously ACT)
Thank You

 

[broadband.act]

Hi Act,
My user ID is 10484795
Thanks & Regards
Satyendra

Hi Satyendra,
Thanks for sharing your customer ID with us. Our team will contact you shortly.
Regards,
ACT Broadband

I am Dhanush from Bhuvaneshwari Nagar,Bangalore.I wanted to apply for actbroad band but my area has not cleared the feasibility for the past 1 year.The thing is that all my surrounding area has.My address is Bhuvaneshwari Nagar,CV Raman Nagar,Bangalore 560093.This address does not have feasibility whereas Nagwarpalaya(about 500m from bhuvaneshwari Nagar with the same pincode) has act broadband.It has not been updated in act website also.Many people will start applying for new connection as BSNL and airtel are the only services available.There is no fibre to home technology in this area till now. BSNL is dead slow whereas Airtel is expensive.Whenever I call act and asked when will bhuvaneshwari nagar clear the feasability,they say it will take 2 months....but its already a year.When I send a mail for a new connection,the reply is "we regret to inform you that currently our services are not available in your area. We are putting our best efforts to make our services available in your area. We will intimate you once we are ready to serve you.".....I guess it wont take a year if u guys are putting the best efforts to make ur services available in my area if act broadband is present just 500 m from my house......
Hope you take this into consideration.
I am looking forward for a new connection.(obviously ACT)
Thank You

Hi Dhanush,
Thanks for showing keen interest in ACT Broadband. We have already initiated our expansion process and soon we will expand our services to all major areas of Bangalore. We assure you that we will inform you once we have feasibility in your area.
Regards,
ACT Broadband

 

[Satyendra]

Hi Satyendra,
Thanks for sharing your customer ID with us. Our team will contact you shortly.
Regards,
ACT Broadband
Hi Dhanush,
Thanks for showing keen interest in ACT Broadband. We have already initiated our expansion process and soon we will expand our services to all major areas of Bangalore. We assure you that we will inform you once we have feasibility in your area.
Regards,
ACT Broadband

Thanks ACT for resolving the issue regarding billing....
Thanks a lot keep up the good work...
May be now your customer base is increased....So it is taking time to resolve issues...

 

[broadband.act]

Thanks ACT for resolving the issue regarding billing....
Thanks a lot keep up the good work...
May be now your customer base is increased....So it is taking time to resolve issues...

Hello Satyendra,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.
Warm Regards,ACT Broadband

 

[aragornrok]

Hi,
I am using ACT broadband for the past 1.5 months in domlur in bangalore. here is the review.
Speed: Awesome for the price provided. Connection drops few and far between(experienced only 2)
Customer Service: Sucks!!!!!! i have ticket open for the past 5 days for no net connectivity and as people said here there is no action taken at all. So i have gone ahead and raised a request for disconnection as there is no reliabilty of the service.
If u want awesome speed with no reliability on service downtime then you can go for this.
for the act guy if you feel i am wrong reviewer here are my account and request details:

User Id : 10762615
A/C No : 622523
Request number for disconnection:0001831545
Request number for nO internet connection:0001812903

 

[broadband.act]

Hi,
I am using ACT broadband for the past 1.5 months in domlur in bangalore. here is the review.
Speed: Awesome for the price provided. Connection drops few and far between(experienced only 2)
Customer Service: Sucks!!!!!! i have ticket open for the past 5 days for no net connectivity and as people said here there is no action taken at all. So i have gone ahead and raised a request for disconnection as there is no reliabilty of the service.
If u want awesome speed with no reliability on service downtime then you can go for this.
for the act guy if you feel i am wrong reviewer here are my account and request details:

User Id : 10762615
A/C No : 622523
Request number for disconnection:0001831545
Request number for nO internet connection:0001812903

Hi,
We apologize for the inconvenience. Thanks for sharing the issue and other details with us. We will forward the issue to the concerned team and they will shortly get in touch with you. We assure you that the issue will get resolved ASAP.
Regards,
ACT Broadband

 

[aragornrok]

Hi,
I am using ACT broadband for the past 1.5 months in domlur in bangalore. here is the review.
Speed: Awesome for the price provided. Connection drops few and far between(experienced only 2)
Customer Service: Sucks!!!!!! i have ticket open for the past 5 days for no net connectivity and as people said here there is no action taken at all. So i have gone ahead and raised a request for disconnection as there is no reliabilty of the service.
If u want awesome speed with no reliability on service downtime then you can go for this.
for the act guy if you feel i am wrong reviewer here are my account and request details:

User Id : 10762615
A/C No : 622523
Request number for disconnection:0001831545
Request number for nO internet connection:0001812903

This issue got fixed today after a week without internt.


Regards
Ram

 

[broadband.act]

Hi,
I am using ACT broadband for the past 1.5 months in domlur in bangalore. here is the review.
Speed: Awesome for the price provided. Connection drops few and far between(experienced only 2)
Customer Service: Sucks!!!!!! i have ticket open for the past 5 days for no net connectivity and as people said here there is no action taken at all. So i have gone ahead and raised a request for disconnection as there is no reliabilty of the service.
If u want awesome speed with no reliability on service downtime then you can go for this.
for the act guy if you feel i am wrong reviewer here are my account and request details:

User Id : 10762615
A/C No : 622523
Request number for disconnection:0001831545
Request number for nO internet connection:0001812903

Hello,
The above mentioned grievance has been addressed & resolved. Please feel free to get in touch with us on 080 4284 0000 or write to us at [email protected] if you have any other queries. Thank you for your cooperation.
Warm Regards,
ACT Broadband