I have tried raising this issue 2 times with customer support. After 2-3 days, it is marked as resolved on the app. And when I call customer support, upon checking they will say I should have received a test SMS and the problem is with my device.
How do I connect with airtel tech support? Ivr and app are shit. No option to report this problem. I'm not able to send or receive sms on vowifi when signal is 0.
My mom who has airtel and is using different phone is also not able to receive sms on vowifi
There's no use complaining. It's a technical problem and they are aware of it. They've not migrated SMS to the IMS system, it still relies on their 2G/3G core for forwarding and delivery. Vowifi from Airtel is mainly intended for calls only at this time.
Even I am seeing delay in receiving OTPs while on Airtel. Surprisingly, those garbage messages like best deal for today, plans etc have no issues getting delivered to me..
so is it like not working for all the airtel customers? or is just us who are unlucky? whats the solution to this problem? because jio in my area is not good and I dont wanna shift to them.
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