Airtel 4g not getting sms OTP with Vowifi

[minuteman]

SMS works for me in vowifi but in my case it will not receive calls when vowifi active

 

[Tejas01]

It seems they are upgrading their vowifi service. Earlier, it was very edgy, but for the past 2-3 days, vowifi has become stable. Calls and SMS work properly.

 

[GoldenPath]

I am also facing same issue with Airtel Vowifi.
Calls, Outgoing SMS works fine.
Only incoming SMS not working.

Tried reaching Customer Care many times.
Everytime they reply it is my handset issue.
Sadly no resolution provided yet.

 

[MeanMachine]

Bump. Is everyone still facing this issue? Airtel customer care seems to be of no use!

 

[ijsa]

You can expect a resolution only when they acknowledge that there is an issue..... which they have not and never will....

 

[Tejas01]

May be region specific? While I did have issues initially, but after that post sms delivery has been relatively smooth on Vowifi. I think what pillaicha and others mentioned would be the most appropriate. Unless Airtel acknowledges it, there won't be any resolution.

 

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[Gaurav_add]

I am also facing the same issue I sent a message from jio number to Airtel number since my handset was connected to wifi and vowifi was enabled I did not get the message until I disabled vowifi.Vowifi for me works on airplane mode also but in the FAQ section of their site it is written it won't work on airplane mode. So are you also getting vowifi on airplane mode or there is a problem in my handset?

 

[Tejas01]

No, I do not get vowifi when airplane mode is active. But this is more due to device than Airtel. I need to activate a setting using a code(don't recall the code) through which vowifi becomes active under airplane mode. I had done that earlier and it worked. But since it had to be done everytime, it became tedious as the code was long.
Edit: just now sent a MSG from MTNL to Airtel with vowifi active and I got it.

 

[ijsa]

Issue is that the message is not received when there is poor or no mobile signal..... while the voice calls will be fine you would be able to send sms also but would not receive sms until you go to an area where there is fairly good mobile signal. So..... here VoWiFi does not serve the purpose of indoor connectivity(receiving OTP)...

 

[Gaurav_add]

No, I do not get vowifi when airplane mode is active. But this is more due to device than Airtel. I need to activate a setting using a code(don't recall the code) through which vowifi becomes active under airplane mode. I had done that earlier and it worked. But since it had to be done everytime, it became tedious as the code was long.
Edit: just now sent a MSG from MTNL to Airtel with vowifi active and I got it.

In my iPhone, having jio sim, I also used to get vowifi while airplane mode was on with with wifi connected and in realme, having airtel sim, also I get vowifi on airplane mode so these carriers should update their FAQ and tell the truth that it works on airplane mode.