Airtel Broadband Fair Usage Policy

[kckinn]

In addition to FUP, would we also be paying RS 100 more? It seems they have increased the monthly charge from 799 to 899, does it apply to all users or only new users?

The Rs 799, 256kbps UL plan is still there. In the Airtel tariff page it has been moved from the broadband tab to the internet tab, as Airtel cant call it Broadband anymore as per TRAI regulations after the implementation of AFUP. As after reducing speeds from 256kbps, it is no longer a broadband connection.

---------- Post added at 11:26 PM ---------- Previous post was at 11:20 PM ----------

I got this from a BSNL employee on one of the forums i posted the link on. Does this help us?

For the point regarding the TRAI approval : Airtel will never officially say that the move is approved by TRAI. I tried this long back, I sent them a complaint mail about AFUP and specifically mentioned that I want a reply by mail and not via a telephone call. They never mention TRAI approval in mail correspondence. Its only some trying to be smart ass call center employess who might have used TRAI approval formula to save himself from the brunt of customers outburst.

 

[kalpik]

^^ They used the TRAI approval trick on me too! When i asked them to send me the details in a mail, he said he could not do that! What pricks!

 

[dragonball]

Did our AFUP have an effec on TRAI? Read on.


Expressing concern at the poor quality of Internet access and broadband speed, regulator TRAI on Monday asked Internet service providers and telecom operators to ensure availability of the minimum required bandwidth in their network to improve the standard. Releasing the guidelines, TRAI today said operators must ensure availability of the minimum required bandwidth in their network as per the maximum contention ratio suggested by the regulator for different services based on the number of customers.
The contention ratio (number of users competing for the same bandwidth) is a tool to ensure availability of minimum bandwidth in service providers' network based on the number of subscribers and it can improve the quality of service.
"There have been complaints from the subscribers regarding inadequate broadband speed being provided by the ISPs. Most of the complaints allege that the available broadband speed is lower than the subscribed speed," it added.
Non-availability of the subscribed speed at the user’s end hinders the performance of applications run by them and in turn restricts the utility of broadband connection.




Trai moves to ensure broadband speed

 

[Sushubh]

Most of the complaints allege that the available broadband speed is lower than the subscribed speed

i guess this is more related to the cards sold by tata indicom and reliance. they advertise 130-140kbps while delivering very little.

 

[Sushubh]

that is the point. i could not find a bad FUP from most of the european ISPs...of course comcast and time warner cable are EVIL.i think they are charging a dollar for every additional GB that is downloaded after the fair limit.

 

[Karthik S]

I'm completely outraged at this move by Airtel. This is what I have done so far. Urge members in this forum to do the same, if not something even more drastic

1. Mail - I've mailed to [email protected] (Sunil Mittal, Chairman), [email protected], [email protected] (CEO, Bharti Airtel), [email protected] (CEO, Bharti Telemedia, the subsidiary that offersbroadband services), the following mail:

***
Subject: The brilliance of speed rationalization!

Hello Gentlemen!

As a long time and loyal customer of Airtel, I’m disgusted to see this letter about speed rationalization. I do not want Airtel to tell me how to use my internet connection, particularly when I have opted for an unlimited plan and at a particular speed. Airtel, among other broadband service providers in India are already fleecing customers by not giving the actually mentioned speed and throw at us reduced speeds on an average. At least, Airtel was reliable. Not any more. To show my outrage, I’ve signed the online petition here at, Airtel Broadband Fair Usage Policy Petition against Airtel.

I’ll also,
- ensure that I bad mouth and discourage anyone asking me EVER about Airtel. And to think I got Airtel as the only, official, broadband provider in my apartment. Huge mistake.
- will continue using my 2 broadband connections, 2 landlines and 2 mobile connections till I get decent alternatives. I’ll pay you guys and burn the modem given to me in front of my apartment.
- blog about this unfair policy thrust upon customers arbitrarily, in as many places as possible.
- ensure that I work towards making sure Airtel does not win the next buzziest brand award by afaqs. You do not deserve it next year.
- try and convert as many people as possible in my apartment of 133 flats to move out of the Airtel brand. Even if I convert at least 10 people, I’ll be happy.
- go to as many online forums and comment about Airtel and their unfair practices.
- given your massive advertising spends, I don't think I can get any media to write about this dumb 'fair use' policy, but I'll give it a solid try.

Its not about how much I or anyone downloads. Its about how Airtel is policing what we should be downloading - I do not want guidance from my service provider on how to utilize my internet connection. I want Airtel to stay away from my life once I’ve been provided the service - I pay for it, as per your terms, remember? If I need help, I’ll ask.
Its simply like this - I subscribe for a cable connection. It includes a few channels who beam obscene stuff late in the night. And the cable company says that since that material is obscene, they'll reduce the size of the screen - so, if I have a 32" TV, the obscene parts starting 11 pm will be shown in a 12" box within my existing TV. Pretty smart fair use policy, huh?

I’m just a single customer unhappy about this update in plan - but I do hope there are more people like me - on last count, that petition has 1000+ people - I do hope it grows and causes at least a tiny dent in your revenue - you deserve to go out of business for fleecing your customers like this. Its a shame actually - till yesterday, I was an extremely satisfied customer of Airtel, recommending your broadband to everyone. From today, I’ll be against you till you reverse that absurd policy of yours, publicly.
In English, unlimited is just that - unlimited. If it has a fine print added to it now, I do not want that plan - I’ll rather go for another unlimited plan with no such fine print. If you one like that, please let me know.
We have enough problems to deal with everyday, and add to that....now this one! We're normal people, but we'll give it our best shot fighting such nonsense. Even if we lose and you do not lose anything in the process, I'll be happy that I at least fought.

2. Blog
I've blogged this mail's content in my blog, via these 2 posts -

Ravenous Bugblatter Beast of Traal Blog Archive Airtel’s Speed Rationalization - Facebook-ToS-style goof-up!
and
Ravenous Bugblatter Beast of Traal Blog Archive Airtel’s ‘Fair Usage’, Speed Rationalization explained!

Karthik

 

[kckinn]

Thanks bro for mentioning all those e-mail addresses of the top bosses at Airtel:yahoo:. I will now bombard them with my own version against AFUP. I would request the other members to also bombard the above mentioned e-mail addresses with their own versions of complaint agsint the AFUP.Time to open battle agsint the AFUP on a new front.:thumbsup:One sincere request : In any of the mails that you send to the above mentioned address, guys please dont include any kind of shit unless you want the mail to be deleted. Lets talk sense, who knows they might be convinced.

 

[Karthik S]

Brilliant. Just remember - no personal abuse. We are against a particular update in a plan and not against select people. Stick to the point and we'll win.

 

[JohnMclain]

i guess this is more related to the cards sold by tata indicom and reliance. they advertise 130-140kbps while delivering very little.

i dunno guys but im getting same 1megs 24/7 and no caps watsoever.:dance:

Im a brutal user of internet connections, 4gb a day avg

 

[JohnMclain]

that is the point. i could not find a bad FUP from most of the european ISPs...

of course comcast and time warner cable are EVIL.

i think they are charging a dollar for every additional GB that is downloaded after the fair limit.

romanian , hungararian and nl isps r quite nice. They give awesome speeds for low price and truly unlimited.