I'm completely outraged at this move by Airtel. This is what I have done so far. Urge members in this forum to do the same, if not something even more drastic
1. Mail - I've mailed to
[email protected] (Sunil Mittal, Chairman),
[email protected],
[email protected] (CEO, Bharti Airtel),
[email protected] (CEO, Bharti Telemedia, the subsidiary that offersbroadband services), the following mail:
***
Subject: The brilliance of speed rationalization!
Hello Gentlemen!
As a long time and loyal customer of Airtel, I’m disgusted to see this letter about speed rationalization. I do not want Airtel to tell me how to use my internet connection, particularly when I have opted for an unlimited plan and at a particular speed. Airtel, among other broadband service providers in India are already fleecing customers by not giving the actually mentioned speed and throw at us reduced speeds on an average. At least, Airtel was reliable. Not any more. To show my outrage, I’ve signed the online petition here at, Airtel Broadband Fair Usage Policy Petition against Airtel.
I’ll also,
- ensure that I bad mouth and discourage anyone asking me EVER about Airtel. And to think I got Airtel as the only, official, broadband provider in my apartment. Huge mistake.
- will continue using my 2 broadband connections, 2 landlines and 2 mobile connections till I get decent alternatives. I’ll pay you guys and burn the modem given to me in front of my apartment.
- blog about this unfair policy thrust upon customers arbitrarily, in as many places as possible.
- ensure that I work towards making sure Airtel does not win the next buzziest brand award by afaqs. You do not deserve it next year.
- try and convert as many people as possible in my apartment of 133 flats to move out of the Airtel brand. Even if I convert at least 10 people, I’ll be happy.
- go to as many online forums and comment about Airtel and their unfair practices.
- given your massive advertising spends, I don't think I can get any media to write about this dumb 'fair use' policy, but I'll give it a solid try.
Its not about how much I or anyone downloads. Its about how Airtel is policing what we should be downloading - I do not want guidance from my service provider on how to utilize my internet connection. I want Airtel to stay away from my life once I’ve been provided the service - I pay for it, as per your terms, remember? If I need help, I’ll ask.
Its simply like this - I subscribe for a cable connection. It includes a few channels who beam obscene stuff late in the night. And the cable company says that since that material is obscene, they'll reduce the size of the screen - so, if I have a 32\"
TV, the obscene parts starting 11 pm will be shown in a 12\" box within my existing TV. Pretty smart fair use policy, huh?
I’m just a single customer unhappy about this update in plan - but I do hope there are more people like me - on last count, that petition has 1000+ people - I do hope it grows and causes at least a tiny dent in your revenue - you deserve to go out of
business for fleecing your customers like this. Its a shame actually - till yesterday, I was an extremely satisfied customer of Airtel, recommending your broadband to everyone. From today, I’ll be against you till you reverse that absurd policy of yours, publicly.
In English, unlimited is just that - unlimited. If it has a fine print added to it now, I do not want that plan - I’ll rather go for another unlimited plan with no such fine print. If you one like that, please let me know.
We have enough problems to deal with everyday, and add to that....now this one! We're normal people, but we'll give it our best shot fighting such nonsense. Even if we lose and you do not lose anything in the process, I'll be happy that I at least fought.
2. Blog
I've blogged this mail's content in my blog, via these 2 posts -
Ravenous Bugblatter Beast of Traal Blog Archive Airtel’s Speed Rationalization - Facebook-ToS-style goof-up!
and
Ravenous Bugblatter Beast of Traal Blog Archive Airtel’s ‘Fair Usage’, Speed Rationalization explained!
Karthik
Very well written! And thanks for the emails. I will register my outrage with the top guns.
). Aaand then it would just not get connected until next day!!I wonder if Airtel has drooped to such limits so as to cap it even on daily charged dial up speed connection just because its 'unlimited'??The connection belongs to pune and yes I suspect they have put it into place!