Airtel Broadband: Self Care says User Name and Password Wrong

[essbebe]

Subject :Airtel SelfcareChecked this morning. Available upto 8th april BB usage details unbilled amount as usual. Unbilled usage, Date wise also restored. Only confusion is Re1/20 per pulse rate.

 

[Crazysah]

Mine still says Username and Password is wrong! Though... I can log-in to the BOD service?

 

[~Hami~]

Hi guys,,, I am able to login..I was surprised to the see a new and very explained details of unbilled amount. It shows the day to day download units and amount on it... etc. good work by Airtel :thumbsup:

 

[AjayJP]

even am able to login now

 

[Crazysah]

Damn... Still won't log-in for me... Still says Authentication needed.... Anything that can be done?

 

[essbebe]

@: Crazysah
1.If you are sure of User ID and password for Selfcare. Ask CC to check.
2.Better to send an email to care .xxxx @airteltelephone.com
3.Which browser you use ? IE seems to be the default browser, even though I have used FF and opera, without problem.
4.Check settings in security Zone for secure sites https://

Para two: It is unlikely you U/L plan is metered. Did you check the details earlier , in old usage web site ? My N/U free (2100-0800) was/is not logged at all, even earlier and now in new site.

 

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[neevarp]

Sorry to bump this thread, just wanted to report that they fixed my problem and i am able to login to that portal.

 

[essbebe]

members/cool_techie_tvm/ congrats. If it is not a common problem send PM. Works faster. Usage details also seen. ( 1 day or 24 hours back log ) By the way you can add any number of Airtel telephone numbers . I have added my relative's number in Salem !And they got a pleasant surprise , when I reminded them to pay the bill to avoid excess delay payment charges !

 

[Crazysah]

@: Crazysah
1.If you are sure of User ID and password for Selfcare. Ask CC to check.
2.Better to send an email to care .xxxx @airteltelephone.com
3.Which browser you use ? IE seems to be the default browser, even though I have used FF and opera, without problem.
4.Check settings in security Zone for secure sites https://

Para two: It is unlikely you U/L plan is metered. Did you check the details earlier , in old usage web site ? My N/U free (2100-0800) was/is not logged at all, even earlier and now in new site.

Howcome it is not logging in but it is logging in for BOD?

 

[r_shri]

Just checked. Could not log in. Its not working.