Airtel Xstream Fiber speed issues

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mohit11

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Location
New Delhi
ISP
Airtel Xstream Fiber
Dear All,

I am located in South Delhi, Lajpat Nagar and I recently got upgraded to Airtel Xstream Fiber 300Mbps plan with unlimited download top up.

Since day 1 I have been getting speed issues where during the day speed fluctuates between 60 - 170 Mbps on WiFi and I have seen 300 Mbps only twice and that too at like 6AM in the morning. Yes I am using the 5GHz WiFi option and this connection is through Airtel directly and NO local cable operator involved.

When I spoke to the guy who did the installation he claimed that this is how Airtel Fiber is and even if I pay for 1Gbps this is the best I would get which is total nonsense.

Anyways I have spoken to customer care and they raised a ticket and closed it on their own without doing anything.

Now after discussion with the area manager he is willing to change my router to the Nokia device (earlier it was Huawei) to check if it’s the router has problems.

Can you guys please advise/suggest what should I be doing to sort out these speed issues. I have been checking speed on all sorts of latest devices at home including iPad Pro, iPhone pro MacBook etc. all of them show maximum 170 Mbps however upload is always above 300Mbps.

Really sick and tired of this pathetic service and I’m on the verge of disconnecting it, would really appreciate some help. Thanks


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Until you get the same results on ethernet, don't write it off yet as a network issue. Although you have mentioned getting close to 300 in wee hours (& also uploads are in excess of 300 at times), it will be better to plug into the port & check because wifi can have several interferences causing the drop in overall throughput.
 
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@mohit11 , don't break your head too much. Downgrade speeds to 100mbps and chill. Why because when I took my airtel ftth connection in 2017 in Bangalore the moment they laid fibre in my area my fibre cable was the first one to latch into the completely empty junction box. Speeds were 110mbps up and down. Pings 2ms. But as multi story building came with multiple houses and all started taking connection from same box behind my house, I could see the drop in speeds like to 100 then to 91 and then 80max during peak hours. Then airtel jackedup the bandwidth to 200mbps on my plan as plans modified. Similarly all from that box got upgraded. Few to 1gbps as it was launched in 2019. Speeds then never crossed 175mbps during peak hours. Now I downgraded my plan to 40mbps which gives 50mbps in actual up and down. Jitter is very poor during peak hours like 175ms but pings has never been a issue for me for last 4 yrs. Always get 2 to 5ms.

So relax and use best suitable speed plan because as more people do WFH, more speeds and latency will become issue. Isp build capacity basis they factor demand but covid brought sudden surprise which they never factored. Good thing is airtel keeps upgrading backend to give optimal performance so have patience.

I have seen multiple hicups from installtion time like landline was not getting enabled as voip issue on their router in their data centre. Took 2 months after repeated complaints. Father wanted isd so took another 8 months as ftth system was new for chennai airtel team and they didn't knew how to enable voip services on ftth line. Can you imagine I was put in mail chain with Huawei from airtel backend team on why and how to enable voip telephone line for customer. I was bugged up with their tu tu mein mein on mail chains...

Now everything is mostly organised. One more thing my neighbor was constructing new house and demolished the pole to clear the entrance path to his house and cut the cable also. This happened within 2 month of connection. Airtel team didn't had the SOP to shift cable to another pole behind my house. Line man came and quitly transferred cable to back side pole and went saying now backend team will enable that port on pole to enable your line. I waited for week and relaised nothing is happening. Escalated to zonal head, took his number and he informed that yours is a first case where we will define the SOP on transfer of ftth connection from one pole to another. Currently we are taking help from our tech partneer huwawei to deal with this so kindly wait. So it tricky process where existing connection has to be cancelled on existing pole. Broadband transfer request is taken and then shifted to another pole. It is basically address change SOP.
 
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Reason for suggesting Huawei is Nokia has some issue with regards to using it alon Bridge Mode. Rest I am on same Huawei only but using as bridge with my own wifi router and getting good speed without any issue since three months.

If you want can attach some speedtest result over wifi only
 
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@KAKU875 understood, just want to check if this is an actual hardware issue by swapping the routers once. If speed problem is solved by the Nokia router then the problem definitely lies with the hardware.

one thing which I find strange is that upload speed is mostly 300+ it’s the download which is really acting up. Also this is a new junction box placed on my house wall and so far I’m the only one who’s fibre connection is coming from this box.
 
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