Amazon India User Experiences

[x720]

Yep. Ebay too has more or less told me to expect delivery by 8th Nov. Freaks.

 

[dantool]

so a courier shipped from ebay on 21st oct from mumbai has been delivered on 23rd, whereas the Amazon courier is still stuck. now this

package had reached delhi hub on 22nd , which is also the last known location of my amazon package. i don't know how hard would be

for blue dart computers to point out that they are holding a package destined for the same address.

 

[dantool]

finally the package is out for delivery after 8 days of solitary confinement by blue dart

 

[Technoholic]

Amazon delivered my package via FedEx at my HomeTown (semi urban place) in flat 3 days, although estimated date of delivery was 3rd Nov and date of order was 22nd Nov.

 

[amitnsonu]

worst experience even with "Amazon fulfilled"
Order placed on 8-1-15 estimated delvery date 21-1-15

Transcript of chat on 17.jan 2015
Amit Chaudhary:Very upset with my recent order dont you have any telphone customer care
CSA:Yes, we have but please give me a chance to serve you.
Amit Chaudharyrder no. 171-6452518-91xxxxx
CSA:Let me check.9:36:23 AM
Amit Chaudhary:seller sent the packet by india post. and they poor postman is saying that he will not deliver the packet. I myself have to pick the packet from post office, Is this your "Amazon fulfilled" service.
CSA:I am sorry to know this. Let me contact the courier in this regard. We will deliver this to your doorstep.
This is Amazon fulfilled for sure!9:38:24 AM
Amit Chaudhary:Additionally postman said to me that the packet is already in very poor state i mean packet is torn from here and there
CSA:Amit, If there will be any issue you can contact us and we will do the needful for you. We will not let you down by any means.9:40:02 AM

Amit Chaudhary:I dont expect this packet to be delivered by post office. order is already too late9:42:10 AM

CSA:I have contacted them and have asked to get he package delivered to you as soon as possible. Also have asked them that the customer will not be able to visit your office so kindly deliver the same at his address. Be sure they will revert back and will ensure the delivery9:43:38 AM
CSA:If there will be any damaged caused to the package during transit please let us know about that9:44:22 AM
CSA:We will surely do the needful for you as you are our valued customer9:44:45 AM
CSA:You can also contact us on 1800-3000-9009 or can write to us.9:45:54 AM

Amit Chaudhary:i am very doubtful, seriously. 9 days since ordering and still have this issue9:46:14 AM
Amit Chaudhary:what id the proof of our chat any ticket no. any email or whatever9:46:44 AM
CSA:Be sure you will not be bothered by us any more. We will followup this with the courier and will ensure the delivery for you.9:47:07 AM

Chat on 21-1-15
12:51 PM IST Amazon(Amazon): Amit I do apologies as It seems it is not delivered to you yet , I understand that Ips is saying you to pick up , we always delivers at doorstep but for the time being I can't understand why IPS is doing this thing .
I am escalating this to my seniors so that they can take strict action and send the packages by other means in future.
12:52 PM IST Amazon(Amazon): As your estimated delivery date is of today so I am very positive they might deliver by today as the previous agent contacted them to deliver at your address.
12:53 PM IST Amit Chaudhary: Hello I am suffering beacause of you guys, i need this printer latest by tomorrow otherwise my business will be at huge loss without printer.
tell me how you are going to compensate me
12:54 PM IST Amazon(Amazon): Amit I can understand your concern I am sorry for this .
12:54 PM IST Amit Chaudhary: i know this is not going to deliver any time soon because postman had denied to deliver the packet and the packet is still at post office
12:55 PM IST Amazon(Amazon): Amit to be very honest If you can go for pickup to postoffice I would suggest you to please visit post office to pick the order so that there would be no inconvenience in future .
12:55 PM IST Amit Chaudhary: so this is the amazon fulfilled
to pick the packet from post office
12:55 PM IST Amazon(Amazon): And I will forward your details to offer you Rs 50 Gift card balance and it would be credited to your amazon accout gift card balance.
12:56 PM IST Amazon(Amazon): Amit I am really really sorry as you have to go to pickup , I am sure it would never happen again in future.
And also we always deliver at your doorstep.
12:57 PM IST Amazon(Amazon): There might be any issue from courier side due to which we are suffering and do believe me I will take this matter seriously against IPS.
12:57 PM IST Amit Chaudhary: i am not going to collect the order from anywhere. please refund my credit card amount with any penalty imposed by the bank as the emi has already been processed
12:58 PM IST Amazon(Amazon): Amit I would suggest you to please wait for 24-48 hrs .
12:58 PM IST Amit Chaudhary: worst experience by amazon
12:58 PM IST Amazon(Amazon): Please give me a last chance so that I can try my level best for you .
12:59 PM IST Amazon(Amazon): Amit Please be assured I am taking care of this matter and if it would be not delivered till 24 th I will refund you the amount and there will be no deduction you will get full refund .
Will that be okay for you ?
01:00 PM IST Amit Chaudhary: I WANT REFUND WITH PENALTY IMPOSED BY THE BANK TO CLOSE THE EMI AS YOU HAVE PROCESSED EMI ALREADY WITHOUT DELIVERING THE PRODUCT
01:02 PM IST Amazon(Amazon): Amit Your card limit must be blocked of full amount that is we received the full amount by the bank , and the EMi start's from next month of the purchase .\
So if we do refund you will be getting full refund of 3650 Rs , which will be reflected to your credit card .
01:03 PM IST Amit Chaudhary: YOU LOOSERS CANT DELIVER A PRODUCT FROM GURGAON TO NOIDA
01:04 PM IST Amazon(Amazon): Amit I know its frustrating and its very rare situation.
I do apologies it will never happen again
01:04 PM IST Amit Chaudhary: amazon fulfilled huh
01:05 PM IST Amazon(Amazon): Amit I would suggest you to please wait till 24-48 hrs as if it is not delivered I will refund you the amount by myself as I will followup your case and I assure you you can expect full satisfaction from my side .
01:07 PM IST Amazon(Amazon): Amit are we connected
01:08 PM IST Amazon(Amazon): I do not mean to rush you, however we have been idle for 3 minutes, if you are not able to respond in 2 minutes, I may have to disconnect the chat.
01:09 PM IST Amit Chaudhary: ok waiting for the order to be delivered
24-48 hours try your best
01:10 PM IST Amazon(Amazon): Okay Amit thanks for understanding .
I will not disappoint you .
01:10 PM IST Amit Chaudhary: i dont know how? product is at post office!!
will you come down to noida and deliver to my home
i will be more than happy
01:11 PM IST Amazon(Amazon): Amit I wish If I could come for delivery If it would be possible I will surely be coming now to deliver .

 

[x720]

I just hope this isn't the beginning of the end. The same interstitial doesn't appear on Amazon.com..

 

[Navjot Singh]

The fuck. Why does every company starts losing its sense when it lands in India? How long before they do away with that cross button on top?

 

[ishaan]

truth is the kind of customer gets the kind of treatment from the companies .

warranty replacement is like a cake in the west ,not here . same for this too

 

[Navjot Singh]

Source

 

[Sushubh]

needed some ethernet cables. placed order. noticed that i had same day delivery option for 110 rupees. i was planning to order next day delivery for 90 days. decided to give same day a go. let's see. it is supposed to get delivered by 8pm!